Novotel Xi'an SCPG, Xi'an, China

Very nice hotel. Fantastic bed although air conditioning was tempermental... and wifi

We had a comfortable 3 nights stay. Hotel room is roomy, house keeping diligently clean our room and went extra mile to arrange my skin care bottles and cosmetics on a cloth.

Nice comfortable room. Fast check in. Good service. Good location and close to everything: Above shopping center, metro round the corner and lot of eating places. Easy to catch taxi.

Not sure how good the location is for those interested in visiting downtown Xi'an; we were mostly interested in getting to/from the North railway station efficiently. Subway entrance very close to hotel, then straight shot to North station, but pretty long due to numerous stations. Hotel was very nice, service at front desk went above and beyond, breakfast was excellent and varied. Dinner buffet is OK, nothing super special. Our room was fine EXCEPT the air conditioning did not work (only ventilation) so we were hot all night. Wifi good for China.

One of the reasons we chose to stay at Novotel Xi'an is because the location of the hotel is connected to a mall, where there are shops, supermarket, restaurants and even a Toys R'Us. Nice to be beside a mall when the weather outside is freezing. The hotel is brand new, with all amenities but lack of a swimming pool. The room is clean and spacious. I recommend booking executive rooms if possible because it is worth the money in Asia. Usually includes breakfast, drink during the day and happy hour in the evening.

Well furnished hotel. Nearby subway. Shopping mall next to hotel. Hai Di Lao outlet at shopping mall.

great location，close to restaurant and public transport, counter could be a bit more attentive.

The room was clean and comfortable in a good location (within a mall so very convenient), and the restaurant was also very good with a reasonably priced buffet dinner. Restaurant and conceirge staff were very pleasant and friendly, but 2 of the hotel staff were not friendly nor polite at all. First staff said that I booked 2 rooms and should check with hotels.com though on my booking I clearly showed him that I only booked 1, and that the payment was to be processes at the hotel. It may have been a system glitch but the staff was very impolite and said that I don’t understand how things work and that he did not understand English when I indicated that it should be Novotel who should be contacting hotels.com if they are seeing something different. As a customer, I may not understand how your businesses connect/function on the back end, but I don’t see how it became my responsibility to resolve the issue in the middle of my business trip when only the hotel can see the error on my booking. This was ultimately resolved by the manager and he contacted me directly but the incident left me with a very sour taste for the rest of my stay. The staff was rude, did not apologize for his attitude and another colleague of his had the same attitude when I was checking out. No smiles, no acknowledgment when I said sorry for the hassle with the way I had to split my charges. The hostility made me feel very unwelcomed and I would have to reconsider staying here or not on my next visit.

干净、舒适、方便，非常满意

The hotel is located at the center of the city, only three subway stops from the Bell Tower of the walled old city. The staff was very friendly, even though some of them spoke limited English. When we arrived, the room was not ready, but they upgraded it to an executive room. The room was super nice, clean and very spacious. It was one of the best rooms that I have ever stayed in China.