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Neptune Ngorongoro Luxury Lodge

5.0 star property
All-inclusive lodge in Ngorongoro with spa and safari

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Neptune Ngorongoro Luxury Lodge

Suite | View from room
Reception
Suite
Outdoor pool, pool umbrellas, pool loungers
Property grounds

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Childcare
  • Airport transfer
  • Pet-friendly
  • Pool
  • Spa
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden
Feel at home
  • Babysitting services
  • Private bathroom
  • Separate dining area
  • Living room
  • Garden
  • Terrace

Room options

Available filters for rooms
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Suite | Living area

Suite

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Free rollaway/extra beds
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

Similar properties

Terrace/patio

Ngorongoro Lodge member of Meliá Collection

Pool
Spa
Free parking
Free WiFi
9.0 out of 10, Wonderful, (2)
The price is NZ$3,104
includes taxes & fees
6 Jan - 7 January 2025
Ngorongoro Lodge member of Meliá Collection
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About the area

Map
Ngorongoro Crater, PO BOX 6222, Ngorongoro

What's nearby

  • Ngorongoro Crater - 1 min walk
  • Ngorongoro Conservation Area - 23 min drive
  • Lake Magadi - 43 min drive
  • Lerai Forest - 45 min drive
  • Lake Manyara National Park - 86 min drive

Getting around

  • Lake Manyara (LKY) - 74 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Osterbay Bar - ‬42 min drive
  • ‪Ngorongoro Crater Lodge Restaraunt - ‬13 min drive

About this property

Neptune Ngorongoro Luxury Lodge

Neptune Ngorongoro Luxury Lodge is a great choice for a stay in Ngorongoro. Guests can visit the spa to indulge in massages, body wraps or facials, and Mediterranean cuisine is served at The Accacia Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this luxurious lodge include an outdoor pool, a bar/lounge and a sauna.

All-inclusive

This lodge is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)

Languages

English

At a glance

DONE

Hotel size

    • 20 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
    • Babysitting
DONE

Pets

    • Pets stay for free
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service
  • Snack bar/deli

Travelling with children

  • Babysitting services
  • Local/corner shop

What to do

  • Safari
  • Wildlife viewing

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 20 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Fireplace
  • Separate dining area
  • Separate living room

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Mvua African Rain Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

The Accacia Restaurant – Overlooking the pool, this restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
The Zebra Bar – On-site bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Exploreans Lodge Ngorongoro
Exploreans Ngorongoro
Neptune Ngorongoro Luxury Lodge all inclusive
Exploreans Ngorongoro Lodge Ngorongoro Conservation Area
Exploreans Ngorongoro Ngorongoro Conservation Area
Ngorongoro Exploreans
Ngorongoro Exploreans Lodge
Ngorongoro Lodge Exploreans
Neptune Ngorongoro Luxury all inclusive
Neptune Ngorongoro Luxury
Neptune Ngorongoro Luxury Lodge Lodge
Neptune Ngorongoro Luxury Lodge Ngorongoro
Neptune Ngorongoro Luxury Lodge all inclusive
Neptune Ngorongoro Luxury Lodge Lodge Ngorongoro

Frequently asked questions

Does Neptune Ngorongoro Luxury Lodge offer free cancellation for a full refund?
Yes, Neptune Ngorongoro Luxury Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Neptune Ngorongoro Luxury Lodge?
Yes, there's an outdoor pool.
Are pets allowed at Neptune Ngorongoro Luxury Lodge?
Yes, pets stay free.
Is parking offered on site at Neptune Ngorongoro Luxury Lodge?
Yes, there's free self parking.
Is an airport shuttle service offered by Neptune Ngorongoro Luxury Lodge?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Neptune Ngorongoro Luxury Lodge?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Neptune Ngorongoro Luxury Lodge and nearby?
On-site recreation at Neptune Ngorongoro Luxury Lodge includes game viewing, a wildlife and game drive and a safari. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Neptune Ngorongoro Luxury Lodge also has a sauna and a garden.
Are there restaurants at or near Neptune Ngorongoro Luxury Lodge?
Yes, The Accacia Restaurant offers Mediterranean cuisine and pool views.
Does Neptune Ngorongoro Luxury Lodge have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Neptune Ngorongoro Luxury Lodge like?
Neptune Ngorongoro Luxury Lodge is located a short 1-minute walk from Ngorongoro Crater.

Neptune Ngorongoro Luxury Lodge Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

This was a splurge reservation at the end of our ten days in Tanzania. What a treat that was-especially after struggling with Internet and other “missing” items at other properties. Everything about the Neptune property was first rate from the furnishings to the food to the convenience and the staff. Yes, the price point was higher than we normally spend but truly if you get what you pay for, the price seems justified. At Neptune we received what we paid for and then some!
Marla, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing property… staff was the best part of the vacation. Would definitely recommend
Lorie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lorie, 2-night trip
Verified Hotels.com guest review

2/10 Poor

I would say to anyone considering staying in this property think again, and move to another lodge unless you like to be harassed, kidnapped for 12 hours ( by locking the gate and not letting us go to Serenity four seasons till midnight when it was too late), Keeping me and my friend outside without a/c, food or water in the heat of Tanzania. Manager in Neptune Ngorongoro acted like he belongs to some criminal enterprises, thinking of nothing as racketeering, insults, threats, intimidations by sending his other gang members pretending to be police, causing my blood pressure skyrocket and nervous breakdown with crying all that time. Finally after reaching breaking point I started to fight back, by calling Expedia, American Embassy and other lodges in Serengeti where we were on the way to FOR HELP! This experience left a bitter taste about whole supposed to be nice vacation time across half of the world. I have been all over many continents, and seen good and not very, but in general hotels always trying to accommodate and resolve the problem. But this NEPTUNE NGORONGORO can't be even characterized ( the only things coming to mind is Torture chamber)
Verified Expedia guest review

10/10 Exceptional

Superb stay at Neptune!
We had a fabulous time and loved the special attention they give to their guests. They have thought of so many details to make you comfortable, including hot water bottle under the sheets at night! Super cozy as the weather was cold. Each suite had 2 fireplaces - very spacious with a great terrace. We are surely coming back to this one!
Haydee, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MRTJ
Exceeded expectations. Property and service exceptional. Game drive Ngorongoro was over the top ! Saw NINE rhinos. A once in a lifetime experience
William Michael, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great stay here. It is a bit rustic but comfy. Some of the furniture had staining and should be replaced. Food is the best part. Chef is very good. Amazing donuts and the best curry I have ever had. I do wish they had more games for kids ie checkers or cards. The staff is amazing. They work their butts off to make sure you are happy. Please tip them. You are a terrible person if you do not tip the service staff in Africa. I do not care what your country customs are. You tip in Africa.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

10/10 Exceptional

Neptune was a paradise hidden in the middle of the forest. The facilities are well kept and looked after. The food was amazing. The service hands down was the best service we have ever experienced. The staff is happy to help and accommodate. They go above and beyond to make your stay an awesome experience! I would 100% recommend this hotel. We stayed for 3 nights and we wish we could have stayed longer. Joseph, Martina, Clara were great. The cleaning crew were superb! Restaurant staff was always happy with a smile on their face. If you arrange a tour through the hotel make sure you ask for Peter as your tour guide. He has an eye of an eagle and is humble and always happy!!! Thank you Neptune staff for making our stay one of the best we have ever had.
Paola, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful stay!
The staff and service was excellent - every effort was made to make our stay as comfortable as ever. Nothing was too much for the staff who were friendly and welcoming. The lodge was of the highest standard and a pleasure to stay in. We didn't want to leave after our two days.
Verified Expedia guest review

10/10 Exceptional

Probably the best hotels in the area; great food
The manager, Manish was exceptionally attentive and helpful. Food was very tasty and well prepared, which I didn't expect given that its all inclusive. It is hard to find truly great hotel and service in Tanzania, and this seems to be it.
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Heaven in Ngorongoro
Top class service and flexibility. Excellent location and facilities Top food and drinks. Worth living there five to six days. Taylor made excursions. Great, great Manager and Chef. Enjoy the people working there, they go the extra mile to please you.
Verified Expedia guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

5* Luxury Lodge next to Crater
We stayed here for one night during our honeymoon. The hospitality and service are the number one priorities of the general manager and staff. From the time they greeted us as our car arrived to the moment we left, every detail was taken care of. The rooms are large and immaculate with outstanding views from the porch, the lodge is well-decorated and the food is excellent. But what we will remember most is the friendliness of the general manager and staff.
Verified Hotels.com guest review

10/10 Exceptional

My impressions
Aftera long a tiring trip from Oloitokitok Kenya to Arusha Tanzania and then to the Ngorongoro area I was received at the same parking area by hotel personel with cleansing towels and refreshments. The service from then on was superb. The hotel location is outside african turnmoil, a place where you can relax, cottages are roomy with all the comodities you need to stay at ease. It is located just a few minutes from gnorongoro entrance an is all included. Comparing hotel rates with others I stayed vs. what i got, this is the place to go.
Verified Hotels.com guest review

10/10 Exceptional

Fantastic service
Had a great stay at Exploreans, Ngorongor lodge
Verified Hotels.com guest review

10/10 Exceptional

Great location for visiting Ngorongoro crater from
We just spent two nights @ Exloreans and it as really a superb hotel, we were two adults and three children and we felt totally pampered at the end of our stay, our hosts even seemed sad to see us go. We were in suite # 20, which is in a great location, separate from other cottages/suites. Stanley, the lodge manager, is really a credit to the Exploreans brand, he runs the lodge like a smooth Swiss watch, and nothing is too much trouble for him. The F&B manager, Adigon, is also amazing - always ensuring that my three children were well catered for so far as food and drinks were concerned, even reminding me about extra milk for my baby when we went on long trips. I would recommend this hotel to anyone (and have already done so in my office). Well done Stanley et al.
Verified Expedia guest review

10/10 Exceptional

Excellent Value for Money
This hotel is outstanding. The food, staff, and room was marvelous. My only wish is that it had a view of the crater but the surrounding view from our room was delightful.
Verified Hotels.com guest review

10/10 Exceptional

Smart choice, excellent value for money
This hotel was an oasis for us following an "extreme" safari in very challenging weather. It is a brand new property, set just outside the main gate to Ngorongoro Crater, thus combining the best of both worlds (easy access, but not having to pay excess fees). The service was impeccable and the two room suite cottages nicely furnished and very comfortable. All inclusive with excellent food, good wine and local beer. Can easily recommend. Resident-friendly.
Verified Hotels.com guest review

10/10 Exceptional

outstanding!
beautiful setting, comfortable, spacious and beautiful cottages, very good and efficient service by the friendly staff, good food (however they could work a bit on their desserts...). I have never before experienced this level of service and luxury in Tanzania.
Verified Hotels.com guest review

10/10 Exceptional

Outstanding hotel
Exploreans only opened a year ago.As a regular traveller I could not fault this hotel.The rate includes full board and the chef is exceptional.Room and property surroundings lovely.Staff very friendly as well.
Verified Hotels.com guest review

10/10 Exceptional

Ultimate luxury and relaxation
Thankfully I opted for the all-inclusive package, which included very generous portions of food and wine at each meal. The food at the lodge was overall outstanding (other than the packed game drive lunch, which could have been improved significantly), and the hospitality of the staff is second to none. My room had a huge balcony overlooking the ridge outside the crater and cozy faux fireplaces in the bedroom and sitting room. Bedding was quite comfortable by African standards and the property felt very safe. Excellent massage/spa services provided by Grace!
Verified Hotels.com guest review

10/10 Exceptional

Rachel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roberto, 2-night family trip
Verified Hotels.com guest review