The room was lovely, with both a bedroom and a relatively large living/ sitting room. However, dealing with the staff was sometimes trying.
For example, every day we asked for extra towels. Every day the maid took the extra towels, and left the minimum (2) towels. Even when we hung up the extra towels, the maid still took them.
They have a lovely indoor pool. It is impossible to find. There are no directions.
We were there during a hot spell. We were uncomfortable. The only relief offered was one fan. We requested a second fan, but they did not have one. Later we found out that there actually were a few air conditioned rooms in the hotel, including several vacant rooms that were air conditioned, but we were not offered an air conditioned room.
I guess that I am an American, but I would like to be offered appropriate customer service without having to fight for it.