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Hotel Victoria

3.5 star property
Victorian hotel in Downtown Cuenca with restaurant and bar/lounge

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Photo gallery for Hotel Victoria

Interior detail
Family Suite | View from room
Reception
Exterior
Exterior
In the heart of Downtown Cuenca, Hotel Victoria combines historic charm and modern comforts. Unwind with a stroll through the garden or explore a book from the library, then connect with free in-room WiFi. The on-site restaurant El Jardin offers breathtaking views while serving breakfast, lunch and dinner.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Non-smoking
  • Free parking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Garden
  • Library
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • Laundry service

For families (6)

  • Children stay free
  • Private bathroom
  • Living room
  • Television
  • Garden
  • Terrace

Room options

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Reception

Santa Lucia House - Forum

  • Free breakfast
  • Airport transfer
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 383 reviews
The price is NZ$124
includes taxes & fees
4 Mar - 5 Mar
Santa Lucia House - Forum
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About the area

Map
Calle Larga 6-93 Y Borrero, Cuenca, Azuay, 10104

What's nearby

  • Río Tomebamba & Calle Larga - 1 min walk
  • Calderon Park - 7 min walk
  • New Cathedral of Cuenca - 9 min walk
  • Alejandro Serrano Aguilar Stadium - 11 min walk
  • Mall del Rio - 5 min drive

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 12 min drive
  • Guayaquil (GYE-Jose Joaquin de Olmedo Intl.) - 80.1 miles/128.9 km
  • Luis Cordero (Hermano Miguel) Station - 9 min walk
  • 14n - Antonio Borrero Station - 11 min walk
  • Gaspar Sangurima Tram Station - 13 min walk
  • Terminal Terrestre Station - 25 min walk
  • Unidad Nacional Tram Station - 30 min walk

Restaurants

  • ‪Goza - ‬1 min walk
  • ‪El Mercado Cuenca - ‬3 min walk
  • ‪Thai Connection - ‬2 min walk
  • ‪hostal | bar yakumama - ‬4 min walk
  • ‪Kolo Restaurant And Bakery - ‬4 min walk

About this property

Hotel Victoria

When visiting Cuenca, Hotel Victoria is a great choice to consider. For a bite to eat, guests can visit El Jardin, which is open for breakfast, lunch and dinner, and offers garden views. Other highlights at this Victorian hotel include a bar/lounge, a snack bar/deli and a terrace. The property is only a short walk to public transportation: Gaspar Sangurima Tram Station is 13 minutes away.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 23 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 1:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets stay for free
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Piano
  • Victorian architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

El Jardin – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Victoria Cuenca
Victoria Cuenca
Hotel Victoria Hotel
Hotel Victoria Cuenca
Hotel Victoria Hotel Cuenca

Frequently asked questions

Are pets allowed at Hotel Victoria?

Yes, pets stay free.

Is parking offered on site at Hotel Victoria?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Victoria?

Check-in start time: 1:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Hotel Victoria and nearby?

Hotel Victoria has a garden.

Are there restaurants at or near Hotel Victoria?

Yes, El Jardin offers garden views.

What's the area around Hotel Victoria like?

Hotel Victoria is located by the river in Downtown Cuenca, a short 9-minute walk from Luis Cordero (Hermano Miguel) Station and 4 minutes' walk from Puente Roto.

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Hotel Victoria Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!
Tere, 1-night trip

10/10 Exceptional

Beautiful hotel Amazing room 4 star restaurant
Ana, 1-night trip

10/10 Exceptional

The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.
Cyril, 2-night trip

10/10 Exceptional

This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.

10/10 Exceptional

Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.
3-night trip

10/10 Exceptional

The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.
Liz, 3-night trip

8/10 Very good

This property needs to update their wifi. It was sketchy at best. Hard to maintain a good signal. Also the bedding, pillows and matress were hard as a rock. The rooms need a update.
Stanley, 5-night trip

10/10 Exceptional

Excelente hotel
RICARDO, 1-night trip

10/10 Exceptional

Susana, 1-night trip

10/10 Exceptional

Jaime Philip, 2-night trip

10/10 Exceptional

Alvaro, 1-night trip

10/10 Exceptional

tim, 1-night trip

10/10 Exceptional

Gustavo, 1-night trip

10/10 Exceptional

10/10 Exceptional

El servicio y personal del hotel es de primera! Cómodas habitaciones y excelente ubicación
Juan, 2-night trip

10/10 Exceptional

Excelente, el servicio y la ubicación.
EDUARDO ANDRES, 1-night trip

10/10 Exceptional

Rodrigo, 2-night trip

8/10 Very good

Javier, 1-night trip

10/10 Exceptional

Las personas que trabajan en la recepción y en el restaurante son excepcionales en todo sentido. El hotel es precioso, súper cómodo y bonito. La ubicación es a la vez excelente y mala. Excelente porque está en pleno centro y se puede caminar desde ahí a todas partes pero, también es una calle con bares y discotecas. El ruido en las noches es difícil de soportar.
Wendy, 4-night trip

8/10 Very good

Greta, 3-night trip

10/10 Exceptional

Aiden, 8-night trip

10/10 Exceptional

I would definitely stay again. The breakfasts were amazing!!!
Rita, 2-night trip

10/10 Exceptional

Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service
Christian, 1-night trip

10/10 Exceptional

All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.
Mihaela, 2-night trip

10/10 Exceptional

Juan, 1-night trip