Hotel Riu Palace Costa Rica - All Inclusive

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Beach
Outdoor pool
Outdoor pool
Water park

Overview of Hotel Riu Palace Costa Rica - All Inclusive

Hotel Riu Palace Costa Rica - All Inclusive

4.5 star property
El Ocotal beachfront property with free water park and spa

8.3/10 Very good

927 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Playa Matapalo- Sardinal, Carrillo, El Ocotal, Guanacaste
Main amenities
  • 538 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free water park
  • Nightclub
  • Free supervised childcare
  • 24-hour fitness center
  • Sauna
  • Beach sun loungers
For families
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Living room
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Danta Beach - 28 min drive
  • Penca Beach - 28 min drive
  • Playa Prieta - 29 min drive
  • Playa Potrero - 32 min drive
  • Papagayo Golf and Country Club - 31 min drive
  • Flamingo Beach - 39 min drive
  • Playa Brasilito - 40 min drive
  • Coco Beach - 33 min drive
  • Playa Hermosa - 31 min drive
  • Ocotal Beach - 38 min drive

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 49 min drive
  • Tamarindo (TNO) - 66 min drive

About this property

Hotel Riu Palace Costa Rica - All Inclusive

At Hotel Riu Palace Costa Rica - All Inclusive, you can hit the beach to play volleyball or relax in a sun lounger, plus you'll have access to onsite snorkeling, windsurfing, and kayaking. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, facials, and body scrubs. Dining choices include 4 restaurants and the bar/lounge is a great place to grab a cold drink. There's a nightclub and a poolside bar, and rooms at this luxurious property offer balconies and living rooms. Fellow travelers say good things about the helpful staff and bar.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/boogie boarding

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 538 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Free supervised childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Taking the kids

  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Windsurfing
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 4 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • Sauna
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/boogie boarding

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room.

Guests under 17 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 17 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Hotel Riu Palace Costa Rica - All Inclusive El Ocotal

Frequently asked questions

Overall score and ratings

8.3

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.3/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Family time at RIU Palace
Overall we were very happy with this RIU Palace property. We are a traveling as a family of 4 with kids aged 11 and 15. We did have to book two rooms for our family because the beds are tiny. They don’t have everything worked out: 1. Self food service: everyone shares the same food grabbing utensils and there was no place to set the shared utensil except for back into the plate of food. The ice cream required a scooper and everyone had to dig deep into the ice cream. We skipped the ice cream and lots of food where the shared utensil had to sit back on top of the food. That was really gross. 2. All food service locations and indoor lobby locations required a face mask. Yet, everyone shares the same utensils for food service. Hmmm 3. The water park with slides was fun. But don’t forget a towel because the nearest place to get a towel is a very long distance that takes over a 20 minute walk to get towels. 4. If you’d like to get dinner offsite there is nothing within a 30 minute drive. It’s very remote. 5. At the RIU Palace there is not a game room, pool table, or ping pong for an after dinner place for families to hang out. After dinner they only offered a song/dance show and our kids thought that was really lame. They could use a game room for night time activities. Positives: 1. Pool basketball, volleyball, and other activities were easy to find and play. 2. Water slides were fun. 3. Room and hotel were clean. 4. Parking was close and free.
Michael, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent family vacation
Excellent Resort! Clean, great food and friendly staff. Highly Recommend this hotel. The two room family suites are great when traveling with kids.
Dwain, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Eugenie, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

It was very amazing!
Henry, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was good or better than good,probably less active due to many less guests but overall a nice time.
John, 10-night romance trip
Verified Orbitz guest review

2/10 Poor

This is hands down the worst hotel we have ever stayed at. Ever. I will begin by giving praise to whomever does their marketing because their appearance online is night and day compared to the actual hotel in person. The room was HORRIBLE. Walked in and was hit with musty mildew mold stench. We ended up having to sleep with the sliding doors open every night and just avoided being in the room other than to sleep and putting all the sliders open to not get sick from the mold. The room was filthy. Hair in the bathrooms. On the walls. In the faucets. Dirt on the floor. The handles all had stains on them. The pillows had stains on them. The furniture looked like cheap ikea stuff. The whole room was horrible. The smell was insufferable. The food was inedible. We experienced AWFUL food. To the point that we took water taxis into coco beach daily to eat even though we were at this all inclusive. The food was inedible. Truly. The only place you can likely get into is the buffet which surprisingly was better than the other restaurants. The steakhouse was awful. Crab cakes that were cold and tasted like canned tuna fish. Salad with stale croutons. The fries were inedible completely. Like the others. They must have made a mistake and poured the entire container of salt on them. The apple pie was like Mott’s apple sauce on a stale ritz cracker. Steak was like cardboard. Had to wait an hour for this place. They don’t serve booze there. So if you want a cocktail w dinner you’re out of luck
Briana, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Very clean hotel food could be improve Drinks ok people very helpful and friendly
Virginia, 6-night family trip
Verified Expedia guest review

8/10 Very good

We stayed at the RIU Palace in Playa Del Carmen and were pleased with it, so we booked this one for a week with another couple. Only a couple of things were not to our liking. First, the rooms should be remodeled. Parts of the decor - drapes, bathroom tile, and fixtures - are starting to show their age. Also, after the second night there, we had to switch rooms to the other wing of the hotel. There were live concerts every night at the outdoor bandstand, and they went on until late at night, once until 11:15 PM. It kept us up until then. If you book a stay here, try to get a room in the wing away from the bandstand.. Other than that, we had a great time. the staff is courteous, friendly and helpful. The restaurants are great (try the Italian one) and the breakfasts are wonderful, with lots of fresh fruit and omelets prepared to order. There are plenty of pools and they never seemed to be crowded, except for the one in which you swim up to the bar...
John Andrew, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

The pool area is really what I enjoy the most on any resort and I loved it. It was very beautiful. I just wish they cleaned the pool more throughout the day because little pieces of the palm trees are falling in the water constantly. The staff here was very great and always smiling. The food was decent, but nothing to really brag about. The rooms are a nice size, but were a little outdated and humid. I enjoyed myself and the entertainment with the dancers was great! I would recommend this resort and give it a 7.5/10.
Brittney, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

Overall. The exterior, interior of the building and landscaping was great. The room we were in could have use a little upgrading in furnisher and painting with some color. Not all white. Good enough for changing and sleeping.
ORLANDO, 6-night trip with friends
Verified Orbitz guest review