John F. Kennedy International Airport (JFK) - 43 min drive
Grand Central - 42 St. Station - 2 min walk
New York W 32nd St. Station - 21 min walk
Long Island City Station - 28 min walk
5 Av Station (W. 42nd St.) - 9 min walk
51 St. Station - 11 min walk
Lexington Av.-53 St. Station - 11 min walk
Restaurants
Docks Oyster Bar NYC - 2 min walk
Naya Express - 2 min walk
Sinigual - 2 min walk
Sakagura - 3 min walk
Sandwicherie of New York - 1 min walk
About this property
The Westin New York Grand Central
The Westin New York Grand Central offers a great location, putting you within a short 10-minute walk of Chrysler Building and Grand Central Terminal. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Amuse Marketplace & Bar, which serves American cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a snack bar/deli and a garden. Fellow travellers like the central location for the sightseeing and because it's only a short walk to public transportation: 5 Av Station (W. 42nd St.) is 9 minutes and 51 St. Station is 11 minutes.
Languages
Chinese (Mandarin), English, German, Spanish
At a glance
Hotel size
774 rooms
Arranged over 41 floors
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 21
Check-out time is 11:00 AM
Contactless check-out
Special check-in instructions
Guests will receive smart lock details
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Continental breakfast (surcharge) each morning 6:00 AM–11 AM
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Snack bar/deli
Working away
24-hour business centre
16 meeting rooms
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Garden
24-hour fitness centre
Vegan dining options
Vegetarian dining options
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed-captioned TV
Lowered plug sockets in bathroom
Lowered view port in door
Height-adjustable showerheads
Grab bar near toilet
Grab bar in bath
Transfer shower
Accessible bath
Lever door handles
Room amenities
Be entertained
LCD television
Premium digital channels
Films for purchase
Home comfort
Air conditioning and heating
Minibar
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Down duvet
Premium bedding
Pillow-top mattress
What to enjoy
Individually furnished
Separate sitting area
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free newspapers
Wireless Internet access (surcharge) (speed of 50+ Mbps)
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Amuse Marketplace & Bar – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Resort fee: USD 28.69 per accommodation, per night
Resort fee inclusions:
Additional inclusions
Optional extras
WiFi is available in guest rooms for USD 14.95 per day (rates may vary)
Continental breakfast is offered for an extra charge of approximately USD 16.25 to 45 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50.00 per accommodation, per night
Parking
Self-parking costs USD 100 per day
Valet parking costs USD 100 per day
RV/bus/lorry parking is available for an extra charge
Parking height restrictions apply
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Noise-free guestrooms cannot be guaranteed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
New York Grand Central Westin
Westin Hotel New York Grand Central
Westin New York Grand Central
Helmsley Hotel New York
New York Helmsley Hotel
The New York City Helmsley
Westin New York Grand Central Hotel
Westin Grand Central Hotel
Westin Grand Central
The New York City Helmsley
The Westin York Central York
The Westin New York Grand Central Hotel
The Westin New York Grand Central New York
The Westin New York Grand Central Hotel New York
Frequently asked questions
Does The Westin New York Grand Central offer free cancellation for a full refund?
Yes, The Westin New York Grand Central does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Westin New York Grand Central?
Yes, dogs are welcome, with a maximum weight of 18 kg per pet. There's a charge of USD 50.00 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at The Westin New York Grand Central?
Yes. Self-parking costs USD 100 per day. Valet parking costs USD 100 per day. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at The Westin New York Grand Central?
Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge. Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at The Westin New York Grand Central?
No, this hotel doesn't have a casino, but Resorts World Casino (20-min drive) is nearby.
What is there to do at The Westin New York Grand Central and nearby?
The Westin New York Grand Central has a 24-hour fitness centre and a garden.
Are there restaurants at or near The Westin New York Grand Central?
Yes, Amuse Marketplace & Bar offers American cuisine.
What's the area around The Westin New York Grand Central like?
The Westin New York Grand Central is in Manhattan, a short 9-minute walk from 5 Av Station (W. 42nd St.) and 5 minutes' walk from Grand Central Terminal. Travellers say that the local area is very central perfect for sightseeing.
The Westin New York Grand Central Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
27 January 2025
excellent location
everything seemed great / staff was very helpful
Charles
Charles, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 January 2025
Staci
Staci, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 January 2025
Loved Our Stay
We had a great stay! We were given free drink coupons upon check in and that was such a nice touch. The person who checked us in was friendly and kind. Our room was clean and quiet. The location was perfect for exploring the city! We would definitely stay there again.
Amy
Amy, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
19 January 2025
Good hotel..
I’ve hotel…. However… our room had a broken telephone… told the front desk but nothing happened..still broken…
Front desk people accommodating but we felt like when we asked for something… extra towels or bottled water they told us to call guest services…but we didn’t have a telephone in the room that worked!
michael
michael, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 January 2025
Joseph
Joseph, 1-night trip
Verified Hotels.com guest review
8/10 Very good
9 January 2025
Adrienne
Adrienne, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 January 2025
Martha
Martha, 2-night trip
Verified Hotels.com guest review
8/10 Very good
6 January 2025
Natasha
Natasha, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
6 January 2025
Aimee
Aimee, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 January 2025
Janelle
Janelle, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
5 January 2025
Debbie
Debbie, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
5 January 2025
Ashley
Ashley, 3-night family trip
Verified Hotels.com guest review
6/10 Good
3 January 2025
It was ok, convenient.
Room was nice.
Long wait for elevator.
Long one for breakfast.
Not a wide choice for breakfast on the go.
vas
vas, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 January 2025
Anabel
Anabel, 4-night trip
Verified Hotels.com guest review
6/10 Good
3 January 2025
Avoid due to elevator taking more than 40 minutes!
Good hotel in a good area. The amenities in the hotel, including breakfast, were sub par. Overpriced and big lines everywhere. All three days we were at the hotel, it took more than 40 minutes to get the elevator to get to the lobby. At one point we had to walk down 15 floors, as it was taking close to an hour.
The management needs to update the outdated elevator system with smart elevators. For this reason alone I will not stay there again, nor would recommend it to anyone.
Verified traveller
3-night family trip
Verified Hotels.com guest review
8/10 Very good
2 January 2025
Good but not kid friendly
Good clean Hotel but Not a very friendly hotel for family with kids. I found the hotel Restaurant over priced and was unhappy as it doesn’t have kids menu. So be prepared to pay high for a very regular quantity and quality food and nothing special.
Breakfast buffet was good though worth the complimentary voucher.
The Rooms do not have complimentary Water Bottles so make sure you have those with you or you will need to buy it every time at the hotel restaurant. But otherwise the rooms ate spacious and good.
This hotel is on the East side and is a little distant from the main attractions so walking will be required however it has Grand Central station nearby
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 January 2025
Much better than anticipated
We were staying between Christmas and New Year, and were allocated an amazing corner room with brilliant city views. The hotel was really busy but the staff (especially in the bar area) were all so attentive and helpful. Central location and a great place to stay. Lots of local restaurants for great food options if you want to venture away from the hotel.
jonathan
jonathan, 4-night trip
Verified Hotels.com guest review
8/10 Very good
1 January 2025
Holiday 24/25
Great location, good rooms, very nice staff, only slight drawback is reception area a little small for size of hotel. Always very crowded but would definitely go back
david
david, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
marc
marc, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
Kirton
Kirton, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
28 December 2024
NYC Grand Central Westin
This was not a typical Westin experience. Our daughter and son-in-law requested a crib prior to arrival and we asked twice while on property with no follow through. Eventually it no longer matters to continue to ask when it falls on deaf ears. Our mattress sheet was dirty upon arrival but did not notice until we went to bed. It was taken care of the next morning. The motorized shade and curtains were not operational. We gave our daughter a bath, but the tub needed cleaned as there was built up soap film. Just not the level of perfection I am accustomed to with a Westin property.
Jason
Jason, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 December 2024
Steven A
Steven A, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
28 December 2024
they downgrade my room: My room is Premium but the gave me Deluxe Room (they said it was busy for holiday so they made mistakes then they offer the premium room again but we already spend couple hours unpack everything)
Also I stay there 5 nights (6 days) but they only give 3 bottles of water in the first day - when I asked for bottles the Asian lady receptionist said go to CVS nearby to buy