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Serena Palace Hotel

3.0 star property
Beaux Arts Douala hotel with restaurant, connected to the convention centre

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Photo gallery for Serena Palace Hotel

Exterior
In-room safe, individually furnished, desk, blackout curtains
In-room safe, individually furnished, desk, blackout curtains
Fitness facility
Bathtub, towels
Enjoy your visit to Douala with a stay at Serena Palace Hotel. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. A free airport shuttle, a bar/lounge and a health club are other features.

Reviews

4.0 out of 10

Popular amenities

  • Bar
  • Spa
  • Airport transfer
  • Gym
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool access
  • Breakfast available
  • Free airport shuttle
  • Health club
  • 24-hour room service
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Conference centre
  • Area shuttle

Feel at home (6)

  • Private bathroom
  • Terrace
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
The current price is NZ$144
includes taxes & fees
20 Jun - 21 Jun

Room options

Available filters for rooms
Showing 3 of 3 rooms

Suite

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Air conditioning
HDTV
Blackout curtains
Private bathroom
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Senior Room

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Air conditioning
HDTV
Blackout curtains
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

Highlights

Garden
Balcony
Soundproofed
Individually furnished
Air conditioning
HDTV
Blackout curtains
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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The price is NZ$112
includes taxes & fees
20 Jun - 21 Jun
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About the area

Map
Boulevard de la Republique, Douala, 4330

What's nearby

  • Eko Market - 16 min walk - 1.4 km
  • La Nouvelle Liberte - 16 min walk - 1.4 km
  • Cathedral of Saints Peter and Paul - 2 min drive - 2.0 km
  • Port of Douala - 4 min drive - 4.0 km
  • Douala Grand Mall - 6 min drive - 5.6 km

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive
  • Free airport shuttle
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪La Reine - ‬13 min walk
  • ‪La Kora Restaurant - ‬8 min walk
  • ‪Mc Burger - ‬18 min walk
  • ‪La Fourchette - ‬14 min walk
  • ‪Café De France - ‬13 min walk

About this property

Serena Palace Hotel

Enjoy your visit to Douala with a stay at Serena Palace Hotel. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. A free airport shuttle, a bar/lounge and a health club are other features.

Languages

English, French

At a glance

DONE

Hotel size

    • 73 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 10:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site extended parking (fees apply)
    • Free off-site parking nearby; booking required
DONE

Transfers

    • Free airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
    • Shopping centre shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 5:30 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • Access to nearby outdoor pool
  • Access to nearby health club
  • Bike rentals nearby

Working away

  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Health club
  • Spa services
  • Beaux Arts architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Blackout curtains
  • Soundproofed rooms

What to enjoy

  • Balcony
  • Garden
  • Individually furnished

Freshen up

  • Private bathroom
  • Bath only
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 5.14 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 14 per person
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Parking

  • Extended parking is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Frequently asked questions

Does Serena Palace Hotel offer free cancellation for a full refund?

Yes, Serena Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Serena Palace Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Serena Palace Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by Serena Palace Hotel?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Serena Palace Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at Serena Palace Hotel and nearby?

Have fun during the warmer months with activities nearby such as cycling. Enjoy amenities such as a health club, spa services and access to a nearby health club.

Are there restaurants at or near Serena Palace Hotel?

Yes, there's an on-site restaurant.

Does Serena Palace Hotel have any outdoor private spaces?

Yes, every room features a balcony and a garden.

What's the area around Serena Palace Hotel like?

Serena Palace Hotel is in Akwa II, a short 16-minute walk from Eko Market and 19 minutes' walk from La Nouvelle Liberte.

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Serena Palace Hotel Reviews

Reviews

4.0

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

2/10

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
This review was submitted before 2018 and has not been verified.

8/10

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
This review was submitted before 2018 and has not been verified.

4/10

Not a nice hotel at all, very noisy room with a hard bed.
This review was submitted before 2018 and has not been verified.

2/10

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.