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Hotel National

4.0 star property
Family-friendly hotel with spa, near Zermatt-Matterhorn Ski Paradise

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel National

Exterior
Indoor pool
Sauna, hot tub, steam room, aromatherapy, hot stone massages
Hypo-allergenic bedding, minibar, in-room safe, desk
Terrace/patio

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Spa
    Spa
  • Ski facilities
    Ski facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Room service
For families
  • Children stay free
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The price is NZ$647
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Matterhorn)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room (Matterhorn)

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking, Ensuite

Deluxe Double Room, Non Smoking, Ensuite

Deluxe Double Room, Non Smoking, Ensuite

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Mini Family room

Mini Family room

Mini Family room

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Double Room, 1 Bedroom, Mountain View

Deluxe Double Room, 1 Bedroom, Mountain View

Deluxe Double Room, 1 Bedroom, Mountain View

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Matterhorn)

Suite (Matterhorn) | Living area

Suite (Matterhorn)

Highlights

Furnished balcony or patio
Separate sitting area
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 55 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Queen Sofa Bed

View all photos for Deluxe Family room

Deluxe Family room

Deluxe Family room

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Private bathroom
  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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Penthouse Deluxe Suite Matterhorn View | View from room

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Pool
Free breakfast
Spa
Pet-friendly
9.6 out of 10, Exceptional, (565)
The price is NZ$654
includes taxes & fees
27 Nov - 28 Nov
Wellness Hotel Alpenhof
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About the area

Map
Matterstrasse 39, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km
  • Zermatt - Furi - 7 min walk - 0.7 km
  • Zermatt-Furi Gondola - 15 min walk - 1.3 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt Gornergratbahn Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 7 min walk
  • Free train station pickup

Restaurants

  • ‪Golden India - ‬5 min walk
  • ‪Fuchs - ‬3 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Snowboat Bar - ‬2 min walk
  • ‪Zer Mama Bistro - ‬2 min walk

About this property

Hotel National

Hotel National offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body scrubs or aromatherapy. An indoor pool, a bar/lounge and a fitness centre are other highlights.

Languages

English, French, German, Greek, Italian, Polish, Portuguese, Spanish

At a glance

Hotel size

  • 54 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 10:30 PM
  • Express check-in available
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • No on-site parking

Transfers

  • Free train station pickup*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Children's menu

What to do

  • Ski passes
  • Pilates classes
  • Yoga classes
  • Mini golf
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Meeting room
  • Computer station
  • Conference space (398 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

On-site venue – This restaurant only serves dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Late checkout can be arranged for an extra charge of CHF 50.00 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 30 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel National Zermatt
National Zermatt
National Hotel Zermatt
Hotel National Hotel
Hotel National Zermatt
Hotel National Hotel Zermatt

Frequently asked questions

Does Hotel National offer free cancellation for a full refund?
Yes, Hotel National does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel National?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hotel National?
Yes, pets are welcome. There's a charge of CHF 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel National?
Sorry, there's no on-site parking at Hotel National.
What are the check-in and check-out times at Hotel National?
Check-in start time: 3 PM; check-in end time: 10:30 PM. Check-out time is 11 AM. Late check-out is available for a charge of CHF 50.00 (subject to availability). Express check-in is available.
What is there to do at Hotel National and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation on-site includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel National also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Hotel National?
Yes, there's an on-site restaurant.
Does Hotel National have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hotel National like?
Hotel National is located by the river, a short 6-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Matterhorn Museum.

Hotel National Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

ALEXANDER, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent value for money. Great views and great location
Vinod, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

A must see- The best service and great location
Lovely staff, extremely helpful and nice. The hotel is great as well. We’re having a great time even with the worst flooding in the last 10 years.
Bavand, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The sauna and pool are amazing. The breakfast was great. Everyone there was very friendly.
Joshua, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding amenities and staff.
Timothy, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

William, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Stephen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

everything is excellent in National Hotel, I love it
Verified Expedia guest review

2/10 Poor

paul, 7-night trip
Verified Orbitz guest review

6/10 Good

Some Good Some Bad
Hotel National is a nice hotel, with authentic Swiss elements, but there are multiple reasons that we would not return. First, there are better options at a lower price point (we stayed in one earlier in the week). Second, depending on where your room is located, the sounds of the train can be a nuisance. Finally, there were very limited dinner options as part of the half board package that are not conducive to the varying tastes of individual family members. The front staff were very nice and helpful, but in our experience there were simply not enough positives to justify the expense.
Joseph, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Clean hotel in a good location; dated furniture but nice and new swimming pool and spa.
Shan, 1-night romance trip
Verified Expedia guest review

8/10 Very good

The sauna/spa area is excellent. There are saunas, steam room, a cold bath and more. Our room had a view of the Matterhorn and two nice decks which was great. Otherwise the room was adequate. Breakfast was OK. The omelets were fresh made but the crepes seemed pre-made. On our last day, we didn't have hot water.
2-night family trip
Verified Expedia guest review

8/10 Very good

Hotel staff super helpful. Was an avalanche so couldn’t make it but they helpfully moved my dates to accommodate. Very much looking forward to staying!
Thomas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacob, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful place to stay! Literally across the street from the Sunegga lift. Hearty breakfast, ski storage and boot warmers in basement and fantastic spa (whirlpool and sauna) were perfect complement for skiing. Staff was very welcoming and gave us lots of advice on skiing and rentals. Room was spacious and balcony overlooking the Matterhorn was icing on the cake!!
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent ski hotel
A very comfortable hotel with great service and an excellent breakfast buffet. Lovely view of the Matterhorn from our window in the mornings! The hotel is just steps away from a good ski rental shop (20% discount for hotel guests) and the Sunegga funicular.
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely, old-fashioned property. Nice view of the Matterhorn.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Judith, 4-night romance trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel with exceptional customer service
Beautiful hotel, with possibly the best level of service I’ve ever experienced! That staff are always very friendly and extremely helpful. The location is perfect, the rooms lovely and facilities such as the spa, very good. I will be back!
Antony, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, good breakfast large rooms with good views and very friendly staff. Sauna and steam room were good
5-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Comfortable hotel with good facilities.
Hotel is only 5 minutes walk from station, lots of character, friendly and welcoming staff. lovely breakfast and swimming pool facilities.
Richard, 2-night trip
Verified Expedia guest review

10/10 Exceptional

helene, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Perfect hotel with best location.
Suite with 2 floors and great view/ fire place and jacuzi.
Vladimir, 7-night trip
Verified Expedia guest review