4/10 Fair
3 January 2025
Not a 5-star hotel - Terrible service
Though Marquis Faubourg Saint Honoré - Relais & Châteaux advertises as a 5-star hotel, it has no amenities or services that warrant 5-stars. At best the hotel is an over priced 2 star hotel.
The property is clean, conveniently located. However, the interior of the rooms are outdated and dangerous. The rooms have metallic curtain rods with sharp edges and sofas with sharp metallic leg covers. On the first day, just after check in, the curtain rod hit/pierced our head resulting in injury and profusive bleeding. We also had water from the bathroom of the room above us dripping into our bathroom. When these issues were brought up with the management, they did nothing about it - not even an apology.
In addition, though they advertise room service on hotels.com and their own website, this property has NO room service or 5-star facilities. They told us they dont have staff for kitchen and room service anymore. The onsite gym is a joke.
We were also disappointed with the breakfast served at the hotel. They served spoiled milk and some bread for breakfast two days in a row. Once is a mistake, twice is not - especially at a “5-Star” hotel and charge an exhorbitant amount for room and breakfast. When we asked if they could make us some eggs on the second day we were told that the cook is on vacation for a week and they cant.
In short, this hotel is not worth the exhorbitant price and DEFINITELY NOT 5-star. i wonder how they received 5-star rating in the first place.
Verified traveller
5-night family trip
Verified Hotels.com guest review
