WestHouse New York, New York, United States of America

Excellent hotel !!!

So I had stayed for 5 nights previously and then my flight was cancelled so I had to stay again. They were very helpful and accommodating. The room I received this time was even larger than my previous one, but definitely had challenges with managing temperature. That was the first time I experienced that here as I've stayed several times and had no issue.

A bit disappointed that our room was located under the staging area for food service. 6:30 in the morning it sounded as if there was a bowling alley above us.

The staff here help in the overall comfort of a great hotel. I would stay again!

The kindest thing to say is - I don't think we found the West House at their best. The building was covered in scaffolding and all the balconys and terraces were closed due to this maintenance work - something we did not know about before we booked or arrived. When we arrived our suites were not ready - not good at 15.00 in the afternoon when you've just landed on a long haul flight and want to freshen up. We used the Terrance Lounge on the 23rd floor - the toilet was broken all the time we were there (and had been for over a week according to the porter); the view out totally obscured by scaffolding - and the main feature - ie the Terrace - closed due to works. This was also the room for breakfast - an unusual set-up in the fact the "hot" food was laid out in hot bowls but no warming lights over resulting in it all going cold very quickly. After two mornings trying to get something hot (or at least warm), we ventured elsewhere.Continental breakfast offering was much better. On the positives, the suites were a decent size, the bathrooms very smart marble with good shower and the bed was exceptionally comfortable. Hotel didn't recognise any of our benefits as a Gold Member at hotels.com and I had to raise my pre-agreed late check out of 14.00 up to the Manager before it was granted - despite having written confirmation this was OK before we booked. Overall we were very dissappointed and won't return.