East Village Hotel, New York, United States of America

Pleasant staff, accommodating to requests, clean room.

Perfect location, perfect atmosphere, service was friendly and great!! We decided it will be our regular hotel when we visit NYC.

It's a very small room with "no wardrobe" but a kitchen. Terribly noisy, day and night, and there are single windows so they don't stop the noise at all. One night we returned late and there was not one single towel in the bathroom. When we arrived the first day the receptionist said there is a 24/7 service by the phone who will solve any queries or problems when the reception is closed at night. We called and asked for towels to be able to have a shower, they asked us to wait for a call back with an answer at 1AM in the morning, and we waited 1 1/2 hours, we called 3 times, no one ever called us back. The following day at the reception they just said they were sorry and that 24/7 service doesn't solve this type of issues because they are not at the hotel. They never paid back for the international calls.

The room was neat however there were several nats flying around i had to kill. The bathroom towels were also not white which made me wonder how old they were or whether they were clean enough. Everything else was amazing. The bed, the view and the cleanliness of the room was excellent.

Absolute value for money. Centrally located, clean and very courteous staff. They managed my really early check-in request. The entire process was very smooth. Thanks to the team.