The first and over-riding positive point for this hotel was the location and convenience.
Located within a minute's walk of the main gondola up to the Laax ski area, the hotel also offers an underground parking (NOT included in the price) right beneath the hotel which also connects with the rental shops and ski/snowboard lockers (use of which IS included in the price) and exit right under the gondola.
The ski resort itself is amazing, with a really good offer of services and experiences, obviously a large choice of slopes, beautiful mountains, and surprisingly good eating and cafe options. Nice, if sometimes somewhat rowdy, atmosphere. Young-ish crowd mostly 20-30s, large majority of polish nationality.
The sore points were the cleanliness, comfort and service. Rooms were dated, bed was uncomfortable, no double beds, just single beds pushed together. Bathroom was absolutely tiny, manoeuvring in and out of the bath/shower between the sink and toilet was acrobatic and the bathroom was flooded after every shower, however brief. Also, no privacy, just a simple sliding door and glass between the bathroom and bedroom, great views of the toilet from the bedroom (despite the bathroom "door" closed).
The service was also surprisingly amateur, given the popularity of this resort, and while they endeavoured (mostly) to be friendly, reception was unbelievably slow and inefficient. Also a special mention for the extremely unfriendly spa manager during our stay.