2/10 Poor
23 July 2024
Terrible! Save your money and stay elsewhere!
We booked 4 nights from July 11 to July 15, 2024.
Only good attribute of facility is the pool area and surrounding grounds. The staff is nice but they do NOT provide the service expected of a 5 star luxury hotel.
We were extremely disappointed in spending a lot of money to stay at a 5 star and we received at best, a 3 star experience. We cannot provide a good review of your hotel for the following reasons:
1. Terrible service where it would take 30-45 min for a drink and yet for an all inclusive stay, they charged us for a couple of smoothies we ordered while waiting for our taxi to the airport because we ordered them 1hr after "official checkout". It's embarrassing and classless to behave this way in my opinion.
Room had half used toiletries when we first checked in, missing furniture. Didn't respond to our concerns immediately.
Food is the same every single meal - has limited taste and appeal.
I place the blame 100% on management for the above noted issues as the staff has not been trained on what 5 star service means.
Savita
Savita, 4-night trip with friends
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