O Cacho Dourado - Actividades Hoteleiras - 3 min walk
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About this property
Hotel Excelsior
Hotel Excelsior offers a fantastic location, putting you a short five-minute walk from Avenida da Liberdade and Marquis of Pombal Square. You can unwind with a drink at the bar/lounge, and free continental breakfast is available daily between 7 AM and 10 AM. Also, Rossio Square and Santa Justa Elevator are a short five-minute drive away. Fellow travellers say good things about the helpful staff and location. Public transportation is only a short walk: Marques de Pombal Station is 4 minutes and Avenida Station is 8 minutes.
Languages
English, French, Italian, Portuguese, Spanish
At a glance
Hotel size
80 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2:30 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 13 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 13 and over; guests must have received complete vaccination at least 5 days prior to check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7 AM–10 AM
Bar/lounge
Room service
Working away
Business centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Television in common areas
Banquet hall
Traditional architecture
Accessibility
Lift
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning
Iron/ironing board (on request)
Sleep well
Free cot/infant bed
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
More
Daily housekeeping
In-room safe (surcharge)
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Safes in guest rooms can be used for EUR 1.50 per night
Housekeeping is offered for an extra charge
Policies
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Property Registration Number 3125
Also known as
Excelsior Hotel Lisbon
Excelsior Lisbon
Hotel Excelsior Lisbon
Hotel Excelsior Hotel
Hotel Excelsior Lisbon
Hotel Excelsior Hotel Lisbon
Frequently asked questions
Does Hotel Excelsior offer free cancellation for a full refund?
Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Excelsior?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Excelsior?
Sorry, there's no on-site parking at Hotel Excelsior.
What are the check-in and check-out times at Hotel Excelsior?
Check-in start time: 2:30 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Excelsior?
No, this hotel doesn't have a casino, but Lisbon Casino (9-min drive) is nearby.
What is there to do at Hotel Excelsior and nearby?
Recommended spots to visit include Marquis of Pombal Square (3-min walk) and Eduardo VII Park (4-min walk), along with Medeiros e Almeida Museum (6-min walk) and Cinemateca Portuguesa Museum (7-min walk).
What's the area around Hotel Excelsior like?
Hotel Excelsior is in Lisbon City Center, a short 4-minute walk from Marques de Pombal Station and 18 minutes' walk from Rossio Square. Travellers say that this hotel is in a good location.
Hotel Excelsior Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.8/10
Staff & service
6.2/10
Amenities
6.4/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Exceptional
28 November 2024
INGRID
INGRID, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
29 October 2024
Bad stay
We are disappointed. Management should looks at the rooms. Bathroom is very very small, showing unit slippery,
toilet paper roll was under the sink which you can not reach. Bath room door not close easily.
Betty san san
Betty san san, 3-night family trip
Verified Hotels.com guest review
4/10 Fair
27 October 2024
Terrible washroom
The hotel location was convenience. The room was small and old. The washroom was terrible and poorly build. The shower tube was falling apart and dirty.
Only good thing was the daily breakfast and hotel step to Metro.
Raymond
Raymond, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
2 October 2024
Rana
Rana, 2-night trip
Verified Hotels.com guest review
8/10 Very good
22 September 2024
Magdalena
Magdalena, 4-night trip
Verified Hotels.com guest review
6/10 Good
14 September 2024
They were a construction in front of the hotel , the bathroom plumbing has a very bad smell and the curtain in the room look very bad . the staff were excellent and close to train and center I liked that.
Carmen
Carmen, 4-night trip
Verified Expedia guest review
6/10 Good
11 September 2024
They got it right in the end
Was there for 3 nights, the room was awful with an old fashioned and very smelly toilet with flies everywhere. There were live electrical wires taped up close to the bed, very dangerous. The room was shabby and noisy and was nothing like the photo on the website. We did not ask for a move that night as we had arrived very late and were exhausted. We asked for a move the next morning and to the hotels credit they moved us to a much better room for the rest of our stay. Good location, Handy for the Metro and close to all main attractions and handy for the airport . Very nice continental breakfast was served. At over £100 a night it was a bit pricey for what they were offering. I would return, if I had assurance about the quality of the room.
John
John, 3-night trip
Verified Hotels.com guest review
6/10 Good
31 August 2024
Kristina
Kristina, 2-night trip
Verified Expedia guest review
10/10 Exceptional
26 August 2024
Great hotel will stay there again
Paul
Paul, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
23 July 2024
Ana
Ana, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 July 2024
Very good location, a bit outdated but clean.
jose antonio
jose antonio, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
18 July 2024
Everything was perfect!
Orlando
Orlando, 3-night trip
Verified Orbitz guest review
4/10 Fair
12 July 2024
Miriam
Miriam, 3-night trip
Verified Expedia guest review
6/10 Good
4 July 2024
Limited space in en suite and smelt
Dining area not large enough
Robert
Robert, 4-night romance trip
Verified Expedia guest review
8/10 Very good
3 July 2024
Great location
The location is perfect, close to the city and there are various types of transport available. The staff is very friendly and provided everything we need. The room and bathroom was a bit small but it can be managed. Breakfast is average, had everything needed but could be better. Overall the hotel was great.
Maryna
Maryna, 4-night trip with friends
Verified Hotels.com guest review
8/10 Very good
1 July 2024
Older hotel building. Average staff.
David
David, 1-night family trip
Verified Expedia guest review
8/10 Very good
16 June 2024
Hotel was conveniently located and close to metro stations, dining options and grocery stores. Lisbon’s main shopping stretch is a 10 odd min walk from the hotel. Buffet breakfast was included in my booking. Some of the facilities in the room were dated.
Venkatraman
Venkatraman, 1-night family trip
Verified Expedia guest review
2/10 Poor
15 June 2024
Smelly room!!
We stayed overnight and all I can say is I would not have survived the smell in our room another moment longer. It smelt of sewage. It was horrible and we couldn’t get out of there quick enough. But on the positive the staff at reception were helpful in looking after our luggage when we arrived before check in so we could explore the city.
Christina
Christina, 1-night trip
Verified Hotels.com guest review
8/10 Very good
13 May 2024
Great value for the money
ANTONIO
ANTONIO, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 May 2024
Ronita
Ronita, 2-night trip
Verified Expedia guest review
8/10 Very good
28 April 2024
It is convenient to transportation and close to subway station. Breakfast provided is good. Mini elevators.
Hongxu
Hongxu, 4-night family trip
Verified Expedia guest review
8/10 Very good
28 April 2024
Jose
Jose, 2-night trip
Verified Hotels.com guest review
6/10 Good
20 April 2024
Gulraiz
Gulraiz, 1-night trip
Verified Expedia guest review
8/10 Very good
11 April 2024
Good cheap hotel in good central location
Aidan
Aidan, 2-night trip
Verified Expedia guest review
8/10 Very good
7 April 2024
Great hotel, rooms and beds are perfect for family stays. Street parking was available every time we arrived in the evening. Breakfast was also great.
Staff were very friendly and helpful.
Location was great to get around for site seeing.
Only thing that I can say is that the room it self is dated, could use new floors and maybe updating the bathroom.
The family and I only spent the nights here for sleeping as our primary reason to visit was for sightseeing Lisbon and taking it all in.
I would recommend this hotel to others.