The staff were unfriendly and rude, which made our stay uncomfortable from the start. Guests are expected to clean their own rooms, and there’s no room service at all, which felt below basic standards.
At one point, my three-year-old son poked holes in a couple of coffee milk pods. Instead of addressing it calmly, the manager confronted us in an aggressive and accusatory way, claiming we were disrespectful to the staff. It was an upsetting and unnecessary escalation that only made things worse.