Imperial Suite, Rome, Italy

Do NOT book this hotel. It's impossible to find - entrance is unmarked in a narrow alleyway. Despite booking in January for a trip in late May and having a confirmation email 4 days prior to our stay we got there and were first told we were at the wrong hotel and then were told they did not have our reservation. All of this made more complicated by the lack of english by the one employee working there. I attempted to contact Hotels.com for help but got very little help because the phone connection was terrible and the Hotels.com customer service staff do not speak good enough english. The hotel "rebooked" us to another hotel where we had to pay extra and it turns out to be an apartment with no wifi, no soap, no free breakfast, etc. Now Hotels.com is telling me that I was given an upgrade and the property was also owned by the Imperial Suite and that free breakfast, etc. was not part of my original reservation. This is now 2 weeks after returned home and no one is helping resolve this issue. I doubt I will use Hotels.com again and I would tell anyone that does not speak Italian to definitely NOT book the Imperial Suite!!!