in simply words, my family and I have been through very challenging/difficult situation due to the lack of basic facilities at the property. Our family of five were provided with two small double beds and a broken/smelly/dirty sofa bed. However, at the time of booking I was told that we will get three double beds.
The sofa bed was full of dirt and stains, was partly broken and was smelling. I wouldn't let any of my children to sleep in the bed. I told the property management from day one to provide me another bed or at least a mattress so that I can sleep on it but our requests were completely ignored.
Even a member of their team came to take a look at the sofa bed and he even agreed that it was in terrible state, he took photos and said he would speak to his manager and get back to me but I didn’t hear anything back from him on this.
The towels we were provided were dirty and there was a whole in one of the towels.
We were provided with only five thin pillows and when I asked for a few extra pillows we were asked to pay 10 euros for them which I refused, and they then didn't provide the pillow. I therefore, went to the local market to buy some pillows and towels.
Based on my experience, I would not recommend this property to any family with young children