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Hotel Helvérica

3.5 star property
Relax on the rooftop patio surrounded by vibrant city life. Take advantage of free bicycles to explore historic sites like Foro Cultural Kinoki.

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Dining
Reception
Reception
In the heart of San Cristóbal de las Casas, Hotel Helvérica offers a tranquil retreat with a rooftop terrace and lush garden. Savor breakfast at the restaurant, explore nearby Foro Cultural Kinoki and Church of San Nicolás on complimentary bicycle rentals or stay connected with in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Connecting rooms available
  • Non-smoking
  • Free parking
  • 24/7 front desk
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Rooftop terrace
  • Breakfast available
  • Free use of bicycles
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Vending machine
  • Multilingual staff

Feel at home (6)

  • Children stay free
  • Cookware, dishware and utensils
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
The current price is NZ$96
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony

Deluxe Room, Balcony

Highlights

Balcony
Connecting rooms available
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Highlights

Balcony
Connecting rooms available
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed

Highlights

Connecting rooms available
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Private bathroom
Hairdryer
Free bottled water
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Connecting rooms available
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Private bathroom
Hairdryer
Free bottled water
  • 23 sq m
  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Francisco I. Madero. No. 14, Col. Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Foro Cultural Kinoki - 2 min walk
  • San Cristóbal de las Casas Cathedral - 3 min walk
  • Santo Domingo Handicraft Market - 5 min walk
  • Guadalupe Church - 15 min walk
  • Huitepec Ecological Reserve - 3 min drive

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪Cacao Nativa - ‬3 min walk
  • ‪El Tacoleto - ‬1 min walk
  • ‪Subway - ‬2 min walk
  • ‪La Vina de Bacco - ‬2 min walk
  • ‪Miura Restaurante - ‬2 min walk

About this property

Hotel Helvérica

Hotel Helvérica features a rooftop terrace and puts you only steps from San Cristóbal de las Casas Cathedral. Guests will have free perks such as WiFi and self-parking. Other highlights include free bike rentals, a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (1 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8 AM–noon
  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Beaux Arts architecture

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Iron/ironing board

Sleep well

  • Down duvet
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 130 for adults and MXN 100 for children
  • Late checkout can be arranged for an extra charge of 100 per cent of room rate (subject to availability)
  • Heating is available for an extra charge of MXN 250 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 200 per pet, per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Helvérica San Cristobal de las Casas
Hotel Helvérica
Helvérica San Cristobal de las Casas
Helvérica
Hotel Helverica San Cristobal De Las Casas, Mexico - Chiapas
Hotel Helvérica Hotel
Hotel Helvérica San Cristóbal de las Casas
Hotel Helvérica Hotel San Cristóbal de las Casas

Frequently asked questions

Does Hotel Helvérica offer free cancellation for a full refund?

Yes, Hotel Helvérica does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Helvérica?

Yes, pets are welcome, with a limit of 1 total. There's a charge of MXN 200 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Helvérica?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Helvérica?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a 100% charge (subject to availability). Express check-in and check-out are available.

What is there to do at Hotel Helvérica and nearby?

Have fun during the warmer months with activities such as cycling. Hotel Helvérica also has a garden.

Are there restaurants at or near Hotel Helvérica?

Yes, there's an on-site restaurant.

What's the area around Hotel Helvérica like?

Hotel Helvérica is in Zona Centro, a short 3-minute walk from San Cristóbal de las Casas Cathedral and 3 minutes' walk from Plaza 31 de Marzo.

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Hotel Helvérica Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Julio, 6-night trip

8/10 Very good

jorgesc, 1-night trip

10/10 Exceptional

Buena ubicación
Buena opción para visitar el centro de la.ciudad, muy cerca de todo el centro.
Carlos, 1-night trip

10/10 Exceptional

LUIS, 1-night trip

10/10 Exceptional

Muy bonito, la cama estaba SUPER comoda, muy bien ubicado. todo super bien! en definitiva regresaremos :)
Caro, 1-night trip

10/10 Exceptional

Iliana, 3-night trip

10/10 Exceptional

Las instalaciones bien en general. El baño no me gusto. La regadera muy pequeña y tarda mucho en llegar el agua caliente, por lo que se despeedicia mucha agua... Buena ubicacion...
Silvia, 3-night trip

8/10 Very good

Un pequeño detalle que se resuelve fácil
me he hospedado mas de 5 veces en esta hotel, inclusive la misma habitación en 2 ocasiones y mi experiencia es muy agradable, excepto en esta ocasión, ya que tenia una falla eléctrica en la habitación por el interruptor de tarjetas (sugiero eliminarlas, no son muy fiables), pues, al usar la secadora o plancha se interrumpía el servicio eléctrico, también solicite agua para beber por la noche y me dijeron que no tenían en ese momento. Eso no frustro ni un poco mi viaje. Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
1-night trip

8/10 Very good

Brassart, 2-night trip

10/10 Exceptional

Muy bien atendidos
Juan manuel, 1-night trip

10/10 Exceptional

Juan manuel, 1-night trip

10/10 Exceptional

Francisco, 4-night trip

8/10 Very good

Joaquin, 3-night trip

10/10 Exceptional

Céntrico, buena atención del personal. El estacionamiento está un poco retirado del hotel.
Ana Silveria, 1-night trip

10/10 Exceptional

muy comodo y super limpio
1-night trip

10/10 Exceptional

Jonathan, 1-night trip

10/10 Exceptional

Buena ubicación, habitaciones amplias, cómodas y limpias :)
Yumi, 1-night trip

6/10 Good

Personal poco amable, el último día no tuvieron agua caliente 2 de 5 habitaciones que reservamos, el hotel no nos avisó, se limitaron a decir que no había y ya, no tener agua caliente en un clima tan frío es imperdonable.
ana, 3-night trip

4/10 Fair

Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Susan, 1-night trip

10/10 Exceptional

angelina, 1-night trip

8/10 Very good

Could have been a great stay...
We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.
Marjorie, 3-night trip

4/10 Fair

Cold hotel with no room heating in winter months.
First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Martin, 3-night trip

2/10 Poor

Me están haciendo cargos adicionales a la reservacion
Martín Alfonso, 1-night trip

10/10 Exceptional

Abril, 8-night trip

2/10 Poor

nunca me proporcionaron agua caliente, y el agua estaba helada, pesima iluminacion en el pasillo general
Jonathan, 1-night trip