5 stars, all the way. Where to begin?
The location is excellent, just steps from Wawel Castle, Royal Mile, and all the other hot spots.
The facility - we (a family of 4) stayed in apartments 9&10 (as one apartment) and it was the best hotel we ever stayed in. Clean, safe, spacious, functional, and comfortable. The setup was 3 bedrooms, 2 bathrooms, with kitchen, living room, etc. Really fabulous. Plus they have a community lounge with coffee and water you can you to plan your day, which is very helpful.
The staff - could not be more accommodating. We ordered typical Polish groceries ahead of time, and they were perfect. The staff arranged a car service to pick us up at the airport, helped us find some special liqueurs, helped book trips to Auschwitz & the Saltmine, and so much more. The best we encountered, ever.
Do not even hesitate to book, this place is the place to stay in Krakow