2/10 Poor
28 December 2024
Dead roaches
Checked in at 3am. Only 2 cars in the parking lot should have been the first clue. Front desk person clueless. She acted like she didn't know I was coming. Did not ask for ID or sign any paperwork. Asked if I wanted to pay cash or card. She was obviously upset and confused that I wanted to use cash. Handed me one single room key. No receipt. No little paper cover with the room number. No directions to how to get to the room. Room was disgusting. Dead roaches in the floor, mold in the shower, window blinds did not close all the way. Second room was even worse, plus the lock was broken. Refused to give me a refund, pointing to the sign that said refunds were not given after 10 minutes. I told her the only reason it took more than 10 minutes was because I had to make multiple trips back and forth to the lobby. I had to threaten to call the police before receiving a refund.
Verified traveller
1-night trip
Verified Hotels.com guest review