I chose this hotel with high expectations, I was expecting to be “Nice” one of the best Hotels to celebrate ny wedding anniversary. Unfortunately, the experience was ruined by untrained staff who lacked the ability to deliver or knows how to delight its guests.
It started at the reservation stage with Maureen, who was unable to apply the same price I saw online. Instead of assisting me directly, she referred me to book elsewhere, resulting in the hotel losing €50–60 in revenue. Wouldn’t it have been better to offer a discount and gain a loyal customer?
Then came Charlotte at reception, who mishandled my special request for flowers and room decoration. I clearly asked for it to be arranged at 18:00, which was the suitable time for me. Instead, it was done at 15:00. Do you work to satisfy your guests or just to finish your shift on time?
Moreover, I paid for room decoration, flowers, champagne, and spa access. Don’t you think I deserved a room upgrade? At international hotels that understand hospitality, there are honeymoon packages that include complimentary upgrades. Even if you don’t offer such packages, based on all the services I purchased, wasn’t an upgrade appropriate? I requested it during the reservation and again at check-in, but it was still not granted.
During check-in, the receptionist asked for a deposit. I offered €100 in cash, but she refused and insisted on a credit card. Excuse me, where is it mentioned that cash isn’t accepted? Who came up with this uniqu