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Hotel Elegant Lux

4.0 star property
Bansko ski hotel with 2 restaurants and free ski shuttle

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Photo gallery for Hotel Elegant Lux

Indoor pool
Indoor spa tub
Front of property
Garden
Indoor pool
Nestled in the mountains, Hotel Elegant Lux offers a family-friendly retreat. Enjoy continental breakfast and international cuisine at one of two on-site restaurants or relax with a drink from the poolside bar. Treat yourself to reflexology, Ayurvedic treatments, or a sports massage at the spa while kids play in the garden playground.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pet-friendly
  • Bar

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free ski shuttle
  • Free casino shuttle
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
  • Pool bar

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Playground on-site
  • Kitchen
  • Connecting/adjoining rooms available
  • Separate sitting area

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

1 bedroom, individually furnished, desk, iron/ironing board

Deluxe Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Heating
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds, 1 Large Single Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom

1 bedroom, individually furnished, desk, iron/ironing board

Deluxe Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Heating
Connecting rooms available
Free cots/infant beds
  • 65 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Studio

1 bedroom, individually furnished, desk, iron/ironing board

Deluxe Studio

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Individually furnished
Heating
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
LCD TV
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed

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7.4 out of 10, Good, 35 reviews
The price is NZ$139
includes taxes & fees
30 Jun - 1 Jul
Four Points by Sheraton Bansko
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About the area

Map
3, Polezhan St, Bansko, 2770

What's nearby

  • Bansko Ski Resort - 5 min walk - 0.5 km
  • Vihren - 8 min walk - 0.7 km
  • Bansko Gondola Lift - 8 min walk - 0.7 km
  • Holy Trinity Church - 20 min walk - 1.7 km
  • Ski Bansko - 17 min drive - 8.5 km

Getting around

  • Sofia (SOF) - 140 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free casino shuttle
  • Free ski shuttle

Restaurants

  • ‪Chateau Antique - ‬4 min walk
  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬5 min walk
  • ‪The House - ‬3 min walk
  • ‪Ginger - ‬4 min walk
  • ‪Victoria - ‬5 min walk

About this property

Hotel Elegant Lux

Hotel Elegant Lux features a free ski shuttle and puts you near winter activities such as downhill skiing, snowboarding and cross-country skiing. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy or Ayurvedic treatments. An indoor pool, a poolside bar and a health club are other features. Skiers will appreciate access to ski passes and storage.

Languages

Bulgarian, English, German, Greek, Macedonian, Russian

More about this property

VISIBILITY

At a glance

Hotel size

    • 47 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*

Pets

    • Pets allowed (dogs only, 1 total, up to 8 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking

Transfers

    • Airport shuttle (available 24 hours)*

Off-site

    • Area shuttle*
    • Free ski shuttle
    • Free casino shuttle
LOB_HOTELS

Property amenities

Food and drink

  • Free continental breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Free ski shuttle
  • Ski passes
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Rafting nearby
  • Hot springs nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Grab bar near toilet
  • Bathroom emergency pull cord

Ski

  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby
ROOM

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Heating
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

What to enjoy

  • In-room massage
  • Individually furnished
  • Separate sitting area

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Microwave (on request)
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

On-site venue – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
On-site venue No. 2 – This restaurant specialises in Regional cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 1.02 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 100.00 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of EUR 50 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 9 PM
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Elegant Lux Bansko
Hotel Elegant Lux
Elegant Lux Bansko
Elegant Lux
Hotel Elegant Lux Hotel
Hotel Elegant Lux Bansko
Hotel Elegant Lux Hotel Bansko
HELP_OUTLINE

Frequently asked questions

Does Hotel Elegant Lux offer free cancellation for a full refund?

Yes, Hotel Elegant Lux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Elegant Lux?

Yes, there's an indoor pool. Guests have pool access from 9 AM to 9 PM.

Are pets allowed at Hotel Elegant Lux?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 8 kg per pet. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Elegant Lux?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel Elegant Lux?

Yes, an airport shuttle is available. The charge is EUR 100.00 per vehicle one-way.

What are the check-in and check-out times at Hotel Elegant Lux?

You can check in starting at 2:00 PM. Check-out time is noon. Late check-out is available for a charge of EUR 50 (subject to availability). Express check-in and check-out are available.

What is there to do at Hotel Elegant Lux and nearby?

During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for hiking and horse riding. Additional recreation nearby includes hot springs, ecotours and segway hire. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel Elegant Lux also has a sauna and a steam room, as well as a picnic area and a garden.

Are there restaurants at or near Hotel Elegant Lux?

Yes, there are 2 on-site restaurants, featuring international cuisine and garden views.

Does Hotel Elegant Lux have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes cookware, a fridge and a microwave.

What's the area around Hotel Elegant Lux like?

Hotel Elegant Lux is a short 6-minute walk from Bansko Ski Resort and 7 minutes' walk from Vihren.

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Hotel Elegant Lux Reviews

Reviews

8.2

Very good

8.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Spa
Breakfast
Gondolas
Public sauna
Children

What guests liked

  • The spa was a highlight with a nice pool, sauna, and hot tub, offering a relaxing experience after a day of skiing. (6 reviews)
  • Breakfast was good with a great variety and buffet options. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10

I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage.
6-night trip

10/10

Well worth the money. Nice with a spa after a long day on the slopes. Very friendly and service-minded staff and a good breakfast-buffé to start the day.
7-night trip

10/10

The Hotel Elegant Lux is in a great location just a few minutes from the ski gondola and the many bars and restaurants around town. It has a shuttle bus to and from the gondola. We stayed for five nights. The staff are friendly and helpful. We had half board and the breakfasts and dinners were good with a buffet for both. For dinners where there are fewer diners they do table service. There is a spa with pool, sauna and jacuzzi which was good. We went in the morning and were the only people in there. The hotel also had a dry room for ski and snowboard equipment. The rooms are clean and spacious with all the facilities you need. While some people may find some of the furniture a little tired and old fashioned I thought it had a nice look and feel. I’d recommend this hotel for those hitting the pistes and hope to return myself next year.
5-night trip

8/10

We are very happy with our stay, but somewhere in our bathroom was leaking.Our kids went to the game room but there was only a ping-pong table,But on the pictures there were loads of games .The price was good value for money.I went to the spa it was amazing, so was the hot tub.It felt nice after a day of skiing!Overall the service was really good, we might stay next year again!
4-night trip

2/10

The Hotel was not comfort at all was very cold the food also was cold in the self service wasn’t enough options and a sleeping beds was very old and not comfort at all so this hotel is not even 1 star rating hotel
3-night trip

6/10

The rooms were not heated and there was no hot water, we had to complain a few times to get them fixed. Sauna and hammam were off and we had to wait to get them on. The staff was helpful though and its location is good.
4-night trip

8/10

7-night trip

10/10

5-night trip

8/10

Breakfast was fantastic, great variety. Rooms were good size. Walking distance to Gondola, but shuttle available if you want to be driven (15lev I think). Service was good, but english wasn't always good enough to communicate well - but still fine for being in another country. Spa was nice but this is the only area I would mark down, maybe just bad timing for the visit. Kids were going wild in the pool the first couple of days which I didn't enjoy. They can play without constant splashing everyone and hitting the inflatable ball as hard as they could. More the parents /other guests fault than Elegant Lux - just a note that its not adult only so this is always a possibility. Also the steam room switches off too quickly and they have to turn it on in the basement so I didn't want to go ask them this every 5 minutes once the room eventually got to a good temperature. The salt room needs better insulation, too many gaps prevented the temperature for getting above 70. The best was the sauna, which worked very well - great after a hard day on the slopes. My rob was also damaged but relatively minor problem with that. Overall quite happy with price and service. Again the staff always happy and always someone available when needed. Would stay here again if I return to Bansko. Additional plus was a beautiful cat that came to visit every day lol
Delicious breakfast, wide verity
7-night trip

10/10

Amazing staff but shower cubicle let the place down by not draining properly and some sort of leak.
7-night trip

10/10

Its a nice place to stay. The rooms can be weird divided. The staff is very helpfull and service where they can. Breakfast is good but a weird setup, so when larger groups, more then 5 are at the buffet, its to crowded to take things
2-night trip

10/10

Very friendly staff which will help with everything. 10 minutes walk to the Gondola. Plenty of parking. The spa is nice with a few Saunas and a small swimming pool. Breakfast was good as well. we had a room with a living room and an additional sleeping room and a small kitchen for 4 people. מומלץ מאוד. צוות חביב שעוזר בכל מה שצריך.
5-night trip

8/10

7-night trip

8/10

The hotel is ok, the rooms are nice and big The spa is cold, the pool, the jacuzzi, and the also the sauna 😩 The breakfast is ok and the staff are kind
4-night trip

10/10

Warm and frindely people, structure near the gondola and the main street
5-night trip

2/10

I was downgraded to another hotel with no explanation. The room was old, worn out. Some sockets blow the fuses when used, bathroom door didn’t shut, shower leaked, no kettle and breakfast was terrible.
3-night trip

10/10

Everything was fine. friendly hotel. Close to the ski slopes and near the town.
4-night trip

10/10

We had an amazing stay at Elegant Lux and in Bansko! We celebrated New Year in the restaurant and really enjoyed the evening, the food, the music and the New Year’s program. We love Bansko and have been already a couple of times in this hotel and will definitely Come back again as we like it a lot here. The food at breakfast and dinner is very delicious and tasty, the spa has everything that you need to relax after a day of skiing, the massages are a must try, the apartment is massive and very warm and the staff are welcoming and making you feel as you are at home. The location is 5 minutes walk to the ski lift with ski and boots, but they also have a free bus ride to the gondola station. The hotel is very central but yet quiet so that you can enjoy your holiday to the fullest.
2-night trip

6/10

Very kind staff. Very cleen place. We booked H. B. The food was cold most of the time because there are not have any keepink warm appliace, but teasty. The maintanance of the room was not good. Light bulbs was not replaced and soap dispensers in bath rooms dosen't works. There is no vitrualy spa on the place.
7-night trip

2/10

The hotel was closed and tried to kick us out telling us that we need to cancel our family holidays via hotels.com It was rude and unpleasant!
5-night trip

4/10

Sehr nettes Personal. Abgenutzte, altmodische Einrichtung. Restaurant im Keller, ohne Tageslicht, das Essen schlecht. Kleiner, netter Spabereich.
7-night trip

8/10

3-night trip

8/10

Staff friendly. Room was in practice a suite. The greatest and pleasurable surprise was the spa with pool, 2 sauna rooms, steam room and jacuzzi, all at no extra charge for use by hotel guests. A very pleasant amenity to use at the end of a day's skiing. We also appreciated that the kitchen could still provide supper when we arrived just after 11 pm
5-night trip

10/10

Amazing..very good service. מדהים עבור שומרי שבתות ומסורת
8-night trip

8/10

Nice hotel with friendly and helpful staff but breakfast and room cleaning needs improvement.
6-night trip