2/10 Poor
9 September 2024
Incompetent
An awful start to my stay at the hotel and arrival in Ethiopia
They left me stranded at the airport at night for hours despite me contacting them on 4 occasions prior to my arrival. and hotels.com contacted them twice too l when I had zero reply on the airport shuttle. They failed to respond or provide this and when you don’t know the language and your phone doesn’t work in this country - as i explained to them - it leaves you in a very vulnerable position. When I wanted to leave after several other things not working the hotel refused to refund me as unfortunately I paid upfront. Hotels.com also extremely unhelpful
Verified traveller
8-night trip
Verified Hotels.com guest review