Casa de Verano Old Town, Tallinn, Estonia

I called the phone number given by hotels.com . I was treated like I was a very bad boy ... I am 81 years old ... because I did not followed the rules ... The only rule I had was to telephone them. This is not a hotel. Ididn't know that ... I booked it thru Hotels.com . Nobody is present to help in any way. I needed a place to leave my suitcase ... rather heavy. Nothing to do before 3 pm. They sent me an indirect message with all the needed codes 40 minutes before 3 pm. I started to call before 1 pm... that is the time I arrived in Tallinn. Thanks to the people in the local information office that helped me with the communication. They have to know that my USA phone doesn't work in Europe. They have to know, that because I reserved from the USA and I live in the USA ... I DO NOT know the ways in Europe.

It’s just “location” The service was horrible. How to enter the room was bit complicated and owner was so rude by phone and text when I had to deal with. You can find much better place with same or even less price range!

I booked a night, there is no one at front so I had to check-in by myself. The instructions are sent by email, none of the key worked smoothly so it took extra extra time to finally get into the room. There is only one shower in the floor. Bathroom was dirty, and very noisy outside. However the location was great so I decided to stay another night. The second night was more expensive and there were few hotels cheaper around that area but only reason I chose to stay there was I didn’t wanna re-pack and move the hotel. I called the number and talked to the owner after attempting couple times and make sure if I could stay in a same room. He said that’d be fine, so I left. Half hour later, the same guy left the voicemail and text message that I had to go back to the apartment to return the key otherwise I’d get fine. I told him that I was told it was ok, but he kept saying I had to return in 30mins!! I already planed and booked spa appointment but had to reschedule and go back. The house keeper gave me a new key which was different floor. Although I paid extra $20 compared to previous night, the room was smaller and the curtains fell off from the window so there was no privacy at all! I never experienced receiving such a rude customer service! It’s not worth the money at all!

good