Great location and the room was clean, but the staff seemed to be unprepared, or so new at their job that they were overwhelmed and not helpful. We felt unseen and were made to wait an hour after check-in time before we got our room. Also, renovations were on-going during our stay on the floor above us. We had a rude awakening every morning. At no time were we warned about this, or was it even acknowledged. The staff seemed very unprepared and terrible at customer service. Hopefully, that will all approve over time, but I'd look for other hotel options. The room rate is equal to others in the area, so without a big discount, the downside to this property makes it not worth it. I've stayed at five other hotels in the Broadway/Time Square area and they were all better.