We booked a family apartment for 2 adults and 2 children. Upon arrival, we were given a family apartment which did not match our booking or the photo on Hotels.com. The receptionist explained that only 2 apartments look like the photo and they are busy. For half of our holiday, we had to stay in an older and dated apartment. Our children did not have individual beds but an old sofa boating in the middle.
Our apartment had a very poor bathroom, the shower taps were loose with exposed pipes. The shower was secured via a wire to the ceiling with curtains. The hotel decided to implement curtains for all showers instead of shower screens which is a cheaper and very unhygienic options, the curtains don’t get cleaned. All hotel towels are delivered on the floor of a van. Non-sea view apartments face old block and allotments. Our air condition was really old making a very loud noise, available only at the front of the apartment.
After a complaint, we were moved 3 days later to the apartment from the photo in the new part of the hotel Block C.
All inclusive included buffet food however you have to queue for every drink. There were limited options for healthy eating, most puddings were sweets with yogurt available only in the morning. All alcohol and cocktails are from low cost alcohols.
Location is in the new town at the front of the sea, the swimming pool is fairly small.
The only positive part of the holiday was the animation, the team was very friendly and professional.