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All properties in Mazatlan, Sinaloa, Mexico
1 room, 2 adults

Star Palace Hotel, Mazatlan, Mexico

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • On beach
  • Free WiFi
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlan, SIN, 82100, Mexico

3.5-star beachfront hotel with outdoor pool, near Cerritos Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • On beach
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Such a great place, right on the beach, you sleep with waves of the ocean on the…Mar 20, 2020
  • The level of customer service and the cleanliness. Location is good too.Feb 10, 2020

Star Palace Hotel, Mazatlan, Mexico

from NZ$90
  • Standard Room
  • Standard Room, Ocean View

What’s around Star Palace Hotel, Mazatlan, Mexico

Landmarks

  • In Zona Dorada
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 4 min walk
  • Punta Camaron Beach - 27 min walk
  • El Cid Country Club Golf Course - 29 min walk
  • Sea Shell City Museum - 30 min walk
  • Monument to the Family - 40 min walk
  • Galerias Mazatlan - 44 min walk

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Elevator
  • Designated smoking areas
  • Terrace
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Entertainment

  • Onsite entertainment and activities

Not included
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services

Dining

Pelican - This restaurant specializes in international cuisine and serves breakfast and lunch.

Pacífica - This seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sushi Market - This sushi bar specializes in sushi and serves breakfast, lunch, and dinner. Open daily.

Oceano Pizza and Grill - This restaurant specializes in pizza and serves breakfast, lunch, and dinner. Open daily.

Star Palace Hotel, Mazatlan, Mexico’s small print

Also known as

  • Star Palace Hotel Mazatlan
  • Star Palace Mazatlan
  • Star Palace Hotel Hotel
  • Star Palace Hotel Mazatlan
  • Star Palace Hotel Hotel Mazatlan

Policies

  • Pool access available from 8 AM to 7 PM.
  • Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    Mandatory fees

    Deposit: MXN 500.00 per stay

    Optional extras

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Star Palace Hotel, Mazatlan, Mexico

    • Does Star Palace Hotel offer free cancellation for a full refund?
      Yes, Star Palace Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Star Palace Hotel currently open?
      This property is closed until further notice.
    • Is parking offered at Star Palace Hotel?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Star Palace Hotel?
      Yes, there's an outdoor pool. Guests have pool access from 8 AM to 7 PM.
    • Are pets allowed at Star Palace Hotel?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Star Palace Hotel?
      You can check in from 3 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near Star Palace Hotel?
      Yes, there are 3 onsite restaurants.

    Recent reviews

    Good 7.8 From 217 reviews

    Very good 8.0
    Great hotel
    Love the beach view, easy access to the beach and pool. Love that the hotel is on the strip and you have access to bars and restaurants within walking distance.
    Jorge, us1 night family trip
    Poor 2.0
    Hard beds and extra thin walls.
    The beds were hard as a rock and the pillows were lumpy. I asked for different pillows and they were just as hard. Since the walls were super thin we could hear the live music that was playing out in the beach as well as the loud music from the party that was going on next door. We called to complain about the noise 2x Yet they allowed the party to continue till about 3am.
    Martha, as3 night family trip
    Poor 2.0
    You’ll be harassed by security and staff.
    Clean hotel with the most disrespectful/pathetic hospitality. The security guards were harassing my girlfriend and me and were extremely disrespectful and condescending. No management on site and security guards refused to provide their names (in front of front desk). No name tag. I took it up with the reception and they seemed afraid to contradict the agresive staff. I will NEVER stay at this hotel again. What was supposed to be a fun getaway to release stress from work, turned into a nightmare. We did not feel welcome at the hotel and were hesitant to go back to the facilities to get some rest at the end of the day. I would love to speak with whoever is in charge of the hotel as I was not able to speak to anyone with higher authority than the guards.
    Victor, us2 night romance trip
    Exceptional 10.0
    Quiet small hotel, great location on the beach and secure parking.
    Cynthia, us1 night romance trip
    Exceptional 10.0
    Just a quick stop in Mazatlan.
    Very nice. Protected parking, Nice pool area with bar, right on a nice beach, lovely room, four restaurants, great staff.
    Deborah, us1 night romance trip
    Exceptional 10.0
    Great Hotel
    This hotel is perfectly located in Zona Dorada. Hotel is very easy to get around and the rooms are very modern and clean. The ocean view balcony is great!
    Jorge, us3 night family trip
    Exceptional 10.0
    Mexican bed. Do I need to say more.
    andrew l, ca2 night romance trip
    Exceptional 10.0
    A Gem
    Great place to stay. Everything worked. Location was the center of beach action for, surfing, weddings , Mexican musicians, and just beach strolling with easy walking access to neighborhood stores and restaurants. The beach was right outside our window ( beach view room) with a spectacular sunset and nearby island view with palm trees. Great service , great staff, would stay here again in a flash.
    stephen, us4 night romance trip
    Very good 8.0
    Overall it was a good stay however had to change rooms after the 2nd night due to problems with air conditioning. Wish the room had a mini fridge & microwave but did ok without. The staff at the reception didn’t understand or speak much English so any questions had to wait until later in morning. Our Bellboy Francisco was extremely helpful & just a wonderful person. The location is very convenient to restaurants & other shops. The only other complaint would be the elevator situation, small & only one for a large complex
    Teresa, us14 night romance trip
    Good 6.0
    Not too Happy
    The hotel was nice. I had reserved for two nights and after the first night I received a notice that I needed to leave the room by 12pm. The receptionist the front desk apologized. There were not enough long chairs on the beach and that was an inconvenience.
    Edith, ie2 night family trip

    Star Palace Hotel, Mazatlan, Mexico

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