If you book a hotel room with a private bathroom for sure you expect to get a shower in the morning and water to brush your teeth?
That's what I did. On my arrival they have enabled an earlier check-in than expected as the reception is only available for a limited time during the day. After refreshing myself I went out to explore the city.
Coming back at night there has been no water at the sink so I used the water of my bottle to brush my teeth. Next morning the water was back again, hurray! But still I did not even dare to make use of it. It has been a dark brownish and horribly smelling liquid pouring into the sink. No way to use this so called „water“ for a shower or a simple wash or brushing my teeth at all. Luckily I still had a waterbottle at hand.
Reception is manned from 8 a.m. onward. With an appointement clearly before 8 a.m. I already had to leave before that time and no choice to speak to a receptionist. So I complained by mail and told them about my experience and the answer was that an unexpected burst of a pipe caused the problem.
Another mail where I asked for a refund due to the fact that I have been unable to get what I payed for was just left unanswered.
Hotel – an old building, elevator added, seems to be part of a hospital
Communication and problem solving scills – more than obviously expandable
Room – has been clean yet simple, small beds
Bathroom – rather worn off, equipped for people with special needs
No hairdryer, may be I should have asked