The area feels safe and has many dining options close by. It was spacious and well equipped, with nice city view.
One of the bedrooms smelt like the bedlinen was not changed, thus my two daughters shared one room since there are 3 bedrooms for 4 of us.
Every night, after returning to the hotel, we need to call to request for body wash and shampoo as these were always not replenished, even though the room was tidied.
When I was checking out, front desk staff showed me a photo of 3 mugs on the dish rack and said one is missing, asked if I had taken it. My husband remembered it was on the dining table. This is rather annoying, the housekeeper should have checked carefully before accusing us of taking the mug. I was told to sign on a form to declare that I didn’t take the mug.
What was most shocking was the taxi ride to airport which was booked by the hotel’s front desk. The night before we left, I spoke to the front desk staff to request for late check out as our flight was at 6.15pm, and the staff obliged to give us an extension to 1pm. At the same time, she asked if I’d like her to book a taxi for us. I asked and was told it will be charged by meter and the estimated charge would be 200,000 to 300,000. Even though it was higher than Grab, I accepted it as I thought it’d be more reliable. To my shock, we had to pay 3,990,000!!! The hotel must warn guests of potential rip off and recommend only reliable taxi drivers to guests, this is service I expect as your guest.