Had to park my rental car on the street for 2 nights despite the hotel coming up in a search for "free parking". Was only able to use the carpark for 2 of the 4 days of my stay. I was visiting relatives in the Sharon region and wanted my own space, the car was key for my holiday and the hotel spoiled it by not giving me access to the carpark until 11am on the 3rd day of my booking. Im not interested in their excuses - the Hertzelia Marina is a very busy area, it isn't easy to park there - so denying me the ability to park and making impossible demands such as asking for a rental car's plate number a day and a half before its collection just won't do. I contacted them about the issue in advance, but they offered no solution. The WhatsApp chat they use has a mixture of human replies and bot answers, so at times I got irrelevant bot messages mixed into the conversation. The worst part was that while I was parked on the street they were trying to explain to me that their system, which failed me miserably, was somehow "right". They shouldn't be listed as having free parking when they have so many strings attached.
The room was clean, aircon ok, the floor's washing machine worked ( I flew hand luggage only, it was an essential ). I didn't use the poole because they have sone totalitarian system that requires you to deposit your passport. The stay was very much ruined by the parking issue as I wasn't abke to cone and go during the day. I had to leave for the whole day.