The hotel is cute, clean & minimalist, However, during our 4 nights there, the elevator was down 3 out 4. It was a little annoying especially we had a stroller and a few luggages to carry up & down (when we check in and out). Regarding room service, they either have a few cleaning people taking turns to clean our room or just one bipolar person. The room and clothes would be well organized one day and the next day, my kid’s stuff animal would be on the floor. They never replaced or clean our glasses/cups, It was like their rules to drink the dirty cups or just clean them yourself! The front desk staff was okay, not rude nor friendly.