Schlosshotel Harburg

Great location but did not enjoy stay

Great location and comfortable rooms.Our stay was spoiled by wedding guests noisily visiting each others rooms until 5am. When we told the manager about the noise disturbing our sleep she did not care,an apology would have been nice. The hotel should not let rooms to non wedding guests as there are only a few rooms. This stay should have been a special memory of a night in a castle but was the worst stay of our trip.

Geoff, 1 night romance trip, Sep 1, 2019

Verified Hotels.com guest review

Amazing. Too bad staff isn’t friendly and has no joy de vie..

1 night trip, Aug 15, 2019

Verified Expedia guest review

Overpriced for what you got.

When we arrived we were told there were no rooms available despite booking and paid 1 month in advance. Our room was really overpriced for what we got. The best thing about our stay was the view, breakfast and the castle tour (which is not included). The furniture in the room was so tacky. It was a spacious room but honestly I wouldn't stay again, I'd just visit the castle because the tour was very good.

Nicola, 1 night family trip, May 28, 2019

Verified Hotels.com guest review

Go for the experience

The attraction here is the castle and it is wonderful to walk around without any crowds. From our experience, you do not expect luxury accommodation at a Castle unless you are paying a LOT more than we paid here. The room we stayed in at Harburg had a big new bathroom, which was much appreciated, but the remainder was small and a bit worse for wear. Interior design is inconsistent throughout the building and restaurant. Dinner and breakfast were good. Overall, a good stay for the price.

Kylie, 1 night romance trip, May 7, 2019

Verified Hotels.com guest review

Awesome experience in an authentic castle. Our room was beautiful and updated, with some very special views of the castle out the window. If you have the opportunity to book the suite, I highly recommend it. Our only disappointment was at check-in when our room was not yet available at almost 5pm. We ended up taking the tour of the castle in the mean time which worked out fine, but we were very tired from the drive and would have liked to rest. Check-in process is a little confusing, there is no official check-in desk and guest are expected to just attract the attention of someone from the restaurant. But overall, would highly recommend as a unique experience.

Sarah, 1 night romance trip, Apr 22, 2019

Verified Expedia guest review

Unscrupulous billing practices....

Purchased a stay through hotels.com on a weeklong trip through Germany and process was smooth until the actual stay. My family ate in the restaurant and after dinner the waitress indicated they would add the charge to the final bill when we checked out the following day. After my wife checked out the following day and the credit card bill came we realized that in addition to the meal the hotel also double-billed for the room rate which was supposed to have already been paid-for through the Hotels.com transaction (which my wife was not aware I had pre-paid but the hotel should have)...we called the hotel and they would not respond at first via phone or email else feigned having poor English and pretended to be incapable of understanding that they double billed for the room rate that we already paid for. What's worse is that they claimed to not have visibility to any billings through hotels.com and only responded when we disputed the charge through the credit card company. Because we didn’t save the actual meal receipt, we could not dispute the double billing and the hotel ceased any further correspondence. A very unfortunate situation and warning to other as to this is an unscrupulous hotel that uses online bookings as a front to double bill it's guests.

1 night family trip, Apr 18, 2019

Verified Hotels.com guest review

Nessuno parlava inglese e spesso era senza mascherina, il ristorante era esageratamente sporco la camera non è mai stata rifatta avevamo chiesto alla governate ma non ha pulito e non ha capito cosa dicevamo. Peccato per una location da sogno

2 night romance trip, Aug 8, 2021

Verified Expedia guest review

Altes Schloss

Altes Schlosshotel, tolle Atmosphäre, gutes Frühstück, Zimmer bzw. Bad mit alter Ausstattung, passt aber irgendwie zu dem alten Gemäuer

Benno, 1 night business trip, Jun 30, 2021

Verified Hotels.com guest review

Einzigartig ist alleine die Vorstellung auf einer 900 Jahre alten Burg zu schlafen. Für diese Einzigartigkeit muss man eben auch ein paar Abstriche machen und darf das nicht mit Gebäuden/Hotels vergleichen, die vielleicht 10 oder 20 Jahre alt sind. Wir können dies jedem, der sich auf so ein tolles Abenteuer einlassen will, nur empfehlen :-)

Spießer, 1 night romance trip, Sep 22, 2020

Verified Expedia guest review

Burg-Atmosphäre bei durchschnittlichem Komfort

Das Hotel mit angeschlossener Gastwirtschaft befindet sich in einem Gebäudeteil der in Privatbesitz befindlichen Burg. Das Ambiente ist sehr authentisch, die Burg in sehr gutem Zustand und insofern von Tagesbesuchern frequentiert. Die Standard-Doppelzimmer sind zweckmäßig und bieder eingerichtet. Die Zimmergrößen und Ausblicke sind durch die historischen Grundrisse vorgegeben. Die Ausstattung ist eher einfach. An der Sauberkeit gibt es nichts auszusetzen. Das Personal ist sehr bemüht. Das Frühstücksbuffet ist, ebenso wie die Tageskarte der Gaststätte, in der Auswahl begrenzt. Die Lage und die Burg-Atmosphäre sind das große Plus des Schlosshotels. Das Preis-Leistungs-Verhältnis ist vor diesem Hintergrund angemessen.

1 night trip, Jun 1, 2020

Verified Hotels.com guest review