Staff were lovely and helpful - hotel has an upscale boutique vibe. Our room was immaculate and up to date. I will say that the sliding frosted glass doors to the bathroom, toilet room and shower were quite loud and rumbly to slide back and forth, and we could hear other rooms opening and closing theirs too. If you're travelling from North America, be aware that mini-fridges aren't available and don't seem to be common in German hotels. We really appreciated having air conditioning in the room, as it was a very hot week! The location is ideal for exploring Heidelberg - close to old town, castle and university sites.