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Tru by Hilton Richmond

2.5 star property
Richmond hotel in shopping district

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Photo gallery for Tru by Hilton Richmond

Reception
Pool
Room, 2 Queen Beds
Lobby
Lobby

Reviews

8.6 out of 10
Excellent
Tru by Hilton Richmond, in the heart of a shopping district, invites you to take advantage of free breakfast on-the-go and stay connected with WiFi. Work out at the gym or get productive at the business center; guests rave about this hotel's overall condition.

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free parking

Main amenities (5)

  • Weekly housekeeping
  • Fitness centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Private bathroom
  • Television
  • Lift
  • In-room climate control (air conditioning)
  • Bathrobes
  • Limited housekeeping
The current price is NZ$166
includes taxes & fees
11 May - 12 May

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Laptop workspace
Desk
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Laptop workspace
Desk
Wardrobe
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Laptop workspace
Desk
Wardrobe
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Laptop workspace
Desk
Wardrobe
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Laptop workspace
Desk
Wardrobe
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Premium bedding, in-room safe, iron/ironing board, free cots/infant beds

Hampton Inn Richmond

  • Pool
  • Free breakfast
  • Pet-friendly
  • Free parking
9.2 out of 10, Wonderful, 1,002 reviews
The price is NZ$189
includes taxes & fees
1 Jun - 2 Jun
Hampton Inn Richmond
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About the area

Map
1020 Amberly Way, Richmond, KY, 40475

What's nearby

  • Richmond Centre Mall - 11 min walk - 1.0 km
  • EKU Center for the Arts - 3 min drive - 2.7 km
  • Eastern Kentucky University - 3 min drive - 3.2 km
  • Paradise Cove Aquatic Center - 7 min drive - 6.8 km
  • Lake Reba - 8 min drive - 7.2 km

Getting around

  • Lexington, KY (LEX-Blue Grass) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Cook Out - ‬12 min walk
  • ‪Raising Cane's Chicken Fingers - ‬7 min walk
  • ‪Rally's - ‬2 min drive

About this property

Tru by Hilton Richmond

Enjoy your visit to Richmond with a stay at Tru by Hilton Richmond. Guests can visit the fitness centre for a workout, and free perks include WiFi, self-parking and on-the-go breakfast daily between 6:00 AM and 9:00 AM. Fellow travellers like the overall property condition.

Languages

English

At a glance

DONE

Hotel size

    • 92 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 3:00 AM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
    • On-site parking includes off-street options

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 6:00 AM–9:00 AM
  • Coffee/tea in a common area

Working away

  • Business centre

Services

  • 24-hour front desk

Facilities

  • Built in 2018
  • Fitness centre

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

More

  • Weekly housekeeping

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay

Also known as

Tru Hilton Richmond KY Hotel
Tru Hilton Richmond KY
Tru Hilton Richmond Hotel
Tru Hilton Richmond
Hotel Tru by Hilton Richmond Richmond
Richmond Tru by Hilton Richmond Hotel
Hotel Tru by Hilton Richmond
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond KY
Tru Hilton Hotel
Tru Hilton
Tru by Hilton Richmond Hotel
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond Hotel Richmond

Frequently asked questions

Does Tru by Hilton Richmond offer free cancellation for a full refund?

Yes, Tru by Hilton Richmond does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Tru by Hilton Richmond?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Tru by Hilton Richmond?

Yes, there's free self parking.

What are the check-in and check-out times at Tru by Hilton Richmond?

Check-in start time: 3 PM; check-in end time: 3:00 AM. Check-out time is 11 AM. Contactless social distancing and check-out are available.

What is there to do at Tru by Hilton Richmond and nearby?

Maintain your daily exercise routine at the gym.

What's the area around Tru by Hilton Richmond like?

Tru by Hilton Richmond is a short 11-minute walk from Richmond Centre Mall and 9 minutes' walk from Cinemark At Richmond Centre.

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Tru by Hilton Richmond Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Breakfast
Food
Bathroom
Microwave
Lobby
Restaurant
Apparel

What guests liked

  • Breakfast was excellent, with a good selection and efficient service. (5 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

This in my opinion is good for 1 night stay, breakfast was good. Coffee was really good.
John, 1-night trip

10/10 Exceptional

Always the best IMO clean efficient and great comfortable beds!! Dogs are happy there too!!
Nicole, 1-night trip

8/10 Very good

Clean, newer hotel with great amenities and easy access.
Robert, 1-night trip

10/10 Exceptional

Friendly, helpful staff. Great value !!
IAN, 1-night trip

10/10 Exceptional

True to Tru

Quiet, well-maintained facility and clean. I like its simplicity and humor. Also, the breakfast is very good. We plan on staying Tru as often as we can.
Ann, 1-night trip

10/10 Exceptional

The staff was phenomenal! Truly the best part of the stay
Cody, 1-night trip

10/10 Exceptional

Very spacious handicap accessible shower.
Anne, 1-night trip

10/10 Exceptional

Great place to stay

Nice and clean room with comfortable bed and minimal furniture. Excellent for a short stay. Housekeeping is upon request and we didn't need it. Most probably we will stay again next time in town.
Mario, 2-night trip

4/10 Fair

Never again.

The room had poor lighting and no closet space, only hooks. The bed pillows were flat and uncomfortable. There were no bedside tables and only 1 chair. I would not recommend this hotel.
Maria, 1-night trip

10/10 Exceptional

We were in Richmond for the EKU graduation. The hotel was full but you wouldn’t know it as staff was friendly, unhurried and hotel was exceptional. Second time staying here. Both times the stay was perfect.
Robert, 2-night trip

10/10 Exceptional

First time trying out this Hotel. We enjoyed it. Very clean, modern, staff was very nice and overall great experience. We'll be back.
Lorri, 1-night trip

10/10 Exceptional

The front desk person, Neal, was very polite and helpful.
Camden, 1-night trip

10/10 Exceptional

Great!
Theresa, 1-night trip

6/10 Good

Close to the freeway, restaurants and stores. The tile in the hotel was stained throughout the facility.
Jonathan, 1-night trip

10/10 Exceptional

Very Quiet
Willie, 1-night trip

10/10 Exceptional

This appears to be a new state of the art hotel. I would highly recommend it. There was coffee and hot drinks available 24hrs. Places to work in the room and in the lobby. The staff was friendly and personable.
Jill, 1-night trip

10/10 Exceptional

X
Scott, 1-night trip

8/10 Very good

Bed was very hard!!!

8/10 Very good

Okay

Okay but thought it a bit small space
Gary F, 1-night trip

6/10 Good

The property is fairly new and is in good condition. Cleanliness was ok not great. The hotel is pet friendly but their pet fee is normally $75 per night (they discounted it to $40 for us) which is totally unacceptable. We won’t be staying there again.
Paul, 1-night trip

8/10 Very good

Overall a nice hotel...but definitely high traffic wear. Wallpaper was coming off the wall in the bathroom, towel hooks falling out of wall. My only other complaint was the noise of the room doors....they would automatically slam shut behind you, so anytime someone returned to their room it would be super loud!
Stephanie, 2-night trip

4/10 Fair

The heating system in my room 213 was not working
rouzbeh, 1-night trip

6/10 Good

Neat, modern design. A/C quiet . But, very low water pressure in shower was horrible, very slow draining sink, ants in room , room very humid had to keep air at about 67. Garbage cans by elevator stuff overflowing trash for 3 days.
Scott, 5-night trip

4/10 Fair

My room was not clean when i arrived, food was left in room. Staff placed me in another room, but would like credit
Stephen, 2-night trip

6/10 Good

Pool was filthy. Looks Like it had not been cleaned in weeks. Hotel staff wore t-shirts rather than collared shirts. Looked unprofessional. No amenities in the rooms. Did not line the stay
Timothy, 1-night trip