Does Kumara Serenoa by Lopesan Hotels offer free cancellation for a full refund?

Yes, Kumara Serenoa by Lopesan Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kumara Serenoa by Lopesan Hotels?

Yes, there are 3 outdoor pools and a children's pool.

Is parking offered on site at Kumara Serenoa by Lopesan Hotels?

Yes, there's free self parking.

What are the check-in and check-out times at Kumara Serenoa by Lopesan Hotels?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Kumara Serenoa by Lopesan Hotels and nearby?

Have fun with nearby activities such as snorkelling and windsurfing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include a fitness centre and a garden.

Are there restaurants at or near Kumara Serenoa by Lopesan Hotels?

Yes, there's an on-site restaurant, Palmera Buffet.

Does Kumara Serenoa by Lopesan Hotels have any outdoor private spaces?

Yes, every room features a deck or patio.

What's the area around Kumara Serenoa by Lopesan Hotels like?

Kumara Serenoa by Lopesan Hotels is a short 15-minute walk from Maspalomas Golf Course and 19 minutes' walk from Holiday World Maspalomas.

Kumara Serenoa by Lopesan Hotels (San Bartolomé de Tirajana, ), San Bartolomé de Tirajana hotel discounts

10/10 Exceptional

9 June 2023

The hotel was very clean and the rooms were comfortable. The staff were very efficient and looked after you

Deborah, 3-night trip

10/10 Exceptional

28 January 2025

Lovely place

Lovely and peaceful. Nice rooms around a large pool which was heated in the winter. Beds are comfortable and bathrooms are lovely. Breakfast was ok, plenty of choice but can be busy. All staff were friendly and the entertainment (activities during the day and poolside and evening entertainers) were great. The only downside is the location, it’s a long walk to anywhere else or a taxi and the footpaths locally are terrible.

Mark, 10-night trip

8/10 Very good

22 March 2023

Nice Holiday

Nice hotel, quiet location, good and clear rooms. Excellent pool area, clean and tidy common areas, cozy, I can recommend!

Taneli, 7-night trip

10/10 Exceptional

17 March 2025

Nice place to stay

I enjoyed my stay here, even though it was very short. Just to sleep before an early morning flight. I really appreciated how they assisted me in arranging a taxi to the airport the night before my flight. And, since I’d be missing the included breakfast, they packed me a bagged breakfast/lunch of donuts, a sandwich, an apple, and a bottle of water. Very kind of them and exceptional customer service. The room was also clean and comfortable. I’d stay there again and I definitely recommend it to other travelers. Thank you!

Kristie, 1-night trip

10/10 Exceptional

22 March 2024

Very quite resort we was 20 girls on a hen do! We wasn’t being loud but two people asked us to keep noise down we was only talking around the pool in the middle of the day! Great for family’s and older people. They should provide free water in the rooms. And coffe in room is only one per person per day.

Claire, 3-night trip

10/10 Exceptional

27 December 2022

8/10 Very good

21 July 2024

Decent place with nice pool area

The hotel has a nice entrance and lobby area where you can sit and enjoy views of the rest of hotel. I got my room just after 2pm (check in time). There are lower rooms down at pool area level and upper rooms which surround the pool one level up. There is an optional secluded adults area which have same rooms and a small pool which you pay extra for if you want to be away from busy family area main pool. Junior suites were decent. Nice bedroom, small lounge with TV, and a nice spacious modern bathroom with shower. They forgot to put a coffee machine in my room. You only get water bottle on first day, rest of time you need water you've to purchase. I found the AC in room a bit weak, you don't feel it much coming out of vents. You have to put it on for sometime for the room to get to required temperature. Restaurant area has a bar near pool where you can have drinks and snacks. Service is ok... But some of the staff can't speak /understand English well enough in my view. You have to repeat yourself. Main restaurant area seating is ok, slightly small and congested compared to other hotels I have been. So you keep having to dodge people if the place is busy. Food is average in my view. Fish was terrible. Other dishes such as beef and chicken were good. Not a huge selection of deserts like other hotels. Service was friendly enough and efficient. Parking is available outside.

JAY, 4-night trip

8/10 Very good

4 September 2025

Bonne expérience en famille

Chambre très confortable, personnel très gentil

Marion, 4-night trip

10/10 Exceptional

21 July 2025

Super séjour ! Avec une belle piscine et une belle chambre nous reviendrons avec grand plaisir !

Cléo, 6-night trip

8/10 Very good

6 June 2025

Wir waren ca zum 4x im Hotel. Es ist eine wunderschöne Anlage, freundliches Personal und hat alles was es für einen gelungenen Aufenthalt benötigt. Vegetarische und vegane Gerichte können auf Wunsch aus der Karte ausgewählt werden müssen aber explizit erwähnt werden sonst ist das Buffet sehr fleisch bzw tierlastig. Aber alles schmeckt sehr gut und frisch.

Lorena, 10-night trip

8/10 Very good

5 June 2025

Very secluded and all nice staff, always accommodating and letting us know all the information required for our stay.

Rubishaa, 3-night trip

10/10 Exceptional

1 March 2025

Eine sehr schöne Anlage mit ruhigen komfortablen Zimmern und leckerem Essen.

Thomas, 1-night trip

8/10 Very good

5 January 2025

Schöne kleine Anlage. Alles noch recht neu und sehr gepflegt. Das Personal ist immer sehr nett und serviceorientiert. Das Meer mit den touristischen Spots Faro oder Playa Ingles ist fußläufig ein gutes Stück entfernt, da der Goldplatz das Gelände von den Dünen trennt. Es gibt aber kostenlose Shuttlebusse und Taxis sind auf GC auch günstig. Wir hatten einen Mietwagen, daher war das nicht relevant. Das Frühstück war sehr gut und hat für jeden Geschmack etwas dabei. Das Abendessen haben wir nur ein mal getestet. Es war ok, aber keine kulinarische Offenbarung. Wir haben lieber die zahlreichen Restaurants in Maspalomas genutzt. Im Zimmer gab es eine Kapselkaffeemaschine und einen kleinen Kühlschrank für die persönliche Nutzung. Leider gibt es keine Liegestühle die zu den Zimmern gehören. Das wäre nicht schlecht gewesen, da unsere Suite in der oberen Reihe war und ein eigenes kleines Stück mit Kunstrasen davor war. Es gab aber sonst zu jeder Zeit ausreichend kostenlose Liegen am Pool. Balinesische Doppel-Sonnenliegen hätte es gegen Aufpreis (10 Euro pro Tag) gegeben, diese waren aber immer stark umkämpft und die normalen waren für uns ausreichend. Es gab ein kleinen Fitnessstudio mit einer guten Ausstattung (Lufbänder, Egometer, Kurzhanteln, Multipresse, Kabelzüge). Damit ließ sich ein gutes Training gestalten. Die täglichen Fitnesskurse (z.B. Yoga) haben wir nicht genutzt.

Jochen, 14-night trip

10/10 Exceptional

31 December 2024

Perfect stay

Sandra, 16-night trip

8/10 Very good

28 December 2024

Hotel bonito, tranquilo y el personal muy amable…. Mejorar la limpieza de las habitaciones… el resto del las instalaciones bien cuidadas

Maria Natividad, 6-night trip

8/10 Very good

8 December 2024

Overall the hotel was lovely, breakfast was very good, staff was very friendly and kind. The lady from entertainment team was great with pilates and stretching classes. However, there were a lot of 'hidden' fees which I didn't like. You want to play ball pool - pay; want to use safety box in your room? pay. You need to iron your clothes? you need to pay for laundry service per each item you need to iron. Also, if you opt in for all inclusive a lot of drinks are not included in it. It didn't matter much for me as i'm not a drinker. Location wise - if we didn't have a car it would be tricky as the hotel is bit far from main centre.

Adrianna, 5-night trip

8/10 Very good

16 November 2024

Fint sted å være gruppe

Flott kompleks, men litt unna sivilisasjonen. Det er ikke gatelys, så måtte benytte mobiltelefonen som lykt. Drepte 3 kakerlakker i leiligheten i løpet av 3 dager. Ikke særlig innbydende. Ellers ok opphold. Gode senger og stille.

7-night trip

10/10 Exceptional

10 November 2024

Komfortable, ruhige Anlage. erholsamer Urlaub, sehr zuvorkommende und nette Mitarbeiter, abwechslungsreiches Buffet zum Frühstück und Abendessen

Ralph, 8-night trip

10/10 Exceptional

18 October 2024

Fijne relatief kleinschalige accommodatie. Waar je in rust kan genieten van het prachtige weer. Heel netjes en fantastische Service

Robert, 4-night trip

10/10 Exceptional

15 October 2024

Delivered on their images!

This property delivered on all the images they offer in their profile. Contemporary, clean, great staff, and great experience. The 1 thing is that is somewhat remote from the dunes or town. If you prefer all inclusive - a great option. Otherwise reception will call you a taxi within minutes.

Michael, 8-night trip

10/10 Exceptional

5 October 2024

Muy tranquilo. Buffet excelente

Rafael, 4-night trip

8/10 Very good

5 October 2024

Atención de diez por parte del personal. Hotel super tranquilo perfecto para descansar. Buena comida y buen ambiente. Repetiremos

MARIA VICTORIA, 8-night trip

10/10 Exceptional

31 August 2024

Taille humaine, propre, personnel sympa

Erwann, 17-night trip

10/10 Exceptional

27 August 2024

El hotel ha estado genial hemos estado en todo incluido y el unico pero es que no entre todas las bebidas en el todo incluido si no que tienes que pagar uno premium y ni aun asi tinenes todo , el todo incluido es todo incluido. Tampoco dan botellas de agua embotelladas solo vasos. El hotel esta genial muy tranquilo buffet bastante bueno y variado y personal super amable con unas buenas instalaciones. El hotel esta ubicado en un sitio muy tranquilo con parking gratuito, pero no hay nada alrededor, lo que hace necesario tener un coche o taxi. El hotel dispone de autobuses gratuitos que te bajan a la playa y te suben y eso esta genial.

Miguel Portela, 9-night trip

4/10 Fair

15 August 2024

Das Frühstück war mager. Kein Wlan im Erwachsenen Bereich. Die Saubarkeit im Zimmer lässt zu wünschen übrig. Die Verarbeitung der Dusche sehr schlecht (das Wasser kam an den Seiten der dusche raus)somit war das Badezimmer nach dem duschen komplett nass. Wir hatten Ameisen im Zimmer, die kamen durch ein Loch und das Personal hat lediglich nur ein Insekten Spray gesprüht (hat nicht geholfen). Ich würde leider nicht noch mal buchen. Das einzige gute war die Klimaanlage und maybe der Pool. Trotzdem hatten wir einen schönen Urlaub.

Charline, 6-night trip

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