2/10 Poor
22 October 2024
Witful Egyptian enjoy toplay customer in and out
We stayed here for several days before going to Como. The day before I went I talked to their receptionist Mario , who said no problems for storing luggages overnight .
Next morning there is another Egyptian receptionist William , as I started storing my luggages there for 1 night. He said not possible . Not until I beg him he reluctantly agreed rudely and in despise. I then came back after Como trip. Mario explained William did not know that I will come back to stay here after Como.( but there are all prebooking and prepaid record in place already.)
I continued to stay here, and as I met William I told him we will go to Venice for several days and come back to stay here next Monday, asking him to check my booking . He checked, and said ok for us to store luggage here .
The next morning as I checked out and stored luggage William said not possible. He said can’t keep it for so long and asked me to take away my luggage or come back in the afternoon and talked to Mario myself. I said my train will start in an hour. Desperately, I said I got to go to catch the train and leave my luggage here, asking him please ask Mario later, William said if I left the luggage here and went away, (word to word) “ I would just treat and it as RUBBISH and throw it outside the street the moment I leave” Fully humiliated , I almost knelt down to beg him. As time drafted on for another 20 min he reluctantly called Mario , who agreed immediately my request.
What a painful experience !
CHEUNG
CHEUNG, 2-night family trip
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