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Quality Inn West Springfield

2.5 star property
Hotel with restaurant, near Olympia Ice Center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Quality Inn West Springfield

Lobby
Standard Room, 1 King Bed, Non Smoking
Seasonal outdoor pool
Exterior
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Non-smoking
  • Gym
  • Laundry facilities
  • Free parking
Main amenities
  • Daily housekeeping
  • Restaurants
  • Fitness centre
  • Seasonal outdoor pool
  • 24-hour business centre
  • Business centre
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • Vending machine
For families
  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Premium TV channels
  • Terrace
  • Daily housekeeping
The price is NZ$174
includes taxes & fees
20 Jan - 21 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Best Western Springfield West Inn

Free breakfast
Free parking
Free WiFi
Connecting rooms available
8.0 out of 10, Very good, (1002)
The price is NZ$190
includes taxes & fees
31 Dec - 1 January 2025
Best Western Springfield West Inn
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About the area

Map
1150 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Olympia Ice Center - 8 min walk
  • Big E - 3 min drive
  • MassMutual Center - 6 min drive
  • MGM Springfield - 6 min drive
  • Eastern States Exposition - 6 min drive

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 15 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 27 min drive
  • Springfield Union Station - 6 min drive
  • Holyoke Station - 9 min drive
  • Northampton Station - 16 min drive

Restaurants

  • ‪Wood-N-Tap - ‬13 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Olive Garden - ‬13 min walk

About this property

Quality Inn West Springfield

At Quality Inn West Springfield, you'll be within a 15-minute drive of MGM Springfield and Six Flags New England. Guests can visit the fitness centre for a workout or grab a bite to eat at Tokyo Asian Cuisine Resta, which serves Asian cuisine. A seasonal outdoor pool and a terrace are offered, and in-room conveniences include fridges and microwaves. Fellow travellers like the helpful staff and breakfast.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

At a glance

DONE

Hotel size

    • 114 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 4 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant

Travelling with children

  • Children stay for free (see details)

What to do

  • Ziplining
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference space (600 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • Seasonal outdoor pool
  • Shopping centre on-site
  • Vineyard
  • Banquet hall

Accessibility

  • Lift
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Guidebooks/recommendations

Special features

Dining

Tokyo Asian Cuisine Resta – This restaurant specialises in Asian cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in

Children & extra beds

  • Rollaway beds are available for USD 12.0 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
State tax ID – C0009643250
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Frequently asked questions

Does Quality Inn West Springfield offer free cancellation for a full refund?
Yes, Quality Inn West Springfield does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quality Inn West Springfield?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Quality Inn West Springfield?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Quality Inn West Springfield?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Quality Inn West Springfield?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
Is there an on-site casino at Quality Inn West Springfield?
No, this hotel doesn't have a casino, but MGM Springfield (6-min drive) is nearby.
What is there to do at Quality Inn West Springfield and nearby?
Have fun during the warmer months with activities such as zip-lining. Additional recreation nearby includes casino gaming, cave exploring and hunting. Enjoy amenities such as a seasonal outdoor pool and a fitness centre.
Are there restaurants at or near Quality Inn West Springfield?
Yes, Tokyo Asian Cuisine Resta offers Asian cuisine.
Does Quality Inn West Springfield have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Quality Inn West Springfield like?
Quality Inn West Springfield is in the heart of West Springfield, a short 8-minute walk from Olympia Ice Center and 11 minutes' walk from Connecticut River. Travellers say that this hotel is in a good location.

Quality Inn West Springfield Reviews

Reviews

7.0

Good

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

jenna, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Alexander, 1-night trip
Verified Hotels.com guest review

8/10 Very good

LUIS, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Siri, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hector, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Angelique, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Josselyn, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Kevin, 1-night trip
Verified Hotels.com guest review

2/10 Poor

1-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night business trip
Verified Hotels.com guest review

2/10 Poor

It was awful. Bed sheet had blood stains. Told front desk and they didn’t do anything about it.
Juan, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Filthy and Run Down
From the moment of checking in, when I was barely acknowledged or welcomed, to when I checked out, one of the worst hotel experiences. I should have known from spotting two monitors with a multitude of security cameras at the front desk that something was amiss with this Quality Inn. The hallways and room were filthy and the room had an unusual amount of damage and conditions issues. We decided not to do the free breakfast due to the condition of the room. Towels and bedding appeared to be clean. Bathroom was not.
2-night trip
Verified Hotels.com guest review

6/10 Good

Shelley, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Stay Away
Tiffany, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great two night stay at Quality Inn!
Recently stayed two nights while in the area for Six Flags. My visit went well, there were no issues, the room was clean, and I had requested a specific room, as I also stayed in August, and got it, even with it being a fully booked Saturday! They also let me check out an hour late at 12pm on Monday! Staff I engaged with were friendly at the desk, not so much at breakfast. Sunday morning breakfast lady locked the door to enter at 9:53 and my friend was in the bathroom and I had to let him in. Monday, the man was sitting around waiting for breakfast time to end, some people came in just before 9am, and at 9am sharp, he began clearing everything, was slamming things around, and seemed angry/annoyed. Breakfast itself was fine, lots of options, eggs and sausage were tasty, as were the waffles. Juices first day were watered down/running low but better Monday morning. My room was great, comfortable beds, 4 pillows each (queen) bed, room was clean, but the same small problems from my last stay continued. The tall lamp has to be plugged into wall to turn on/off, bathroom seems dark in shower, and there is no luggage rack, room 521. For dining, we went to the Tokyo restaurant next door that was great, and the Wood N Tap for dinner the other night, just down the street, that was wonderful! I'll stay again when back in area for Six Flags, always stay here, it is a good value and comfortable/spacious rooms! Nice to see it Sold out on Saturday yet still quiet.
michael, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Never Again!!!!!
When I checked in, I was given a key to a room that was already occupied. The front desk lied and said they contacted my wife but she did go on this trip and was not listed on the reservation. The room that I was given had roaches. I went to CVS to buy cleaning products and cleaned the bathroom and desk area. It was very loud, I could hear people in the room next to me and I kept waking up because it sounded like someone was trying to open my door. I was in town because I was officiating a college football game. I did not sleep well and left at the crack of dawn. I would never recommend this hotel. And I will never stay at this “Quality Inn” or any other “Quality Inn” Horrible!!
1-night business trip
Verified Hotels.com guest review

6/10 Good

Not as advertised.
I like to swim when I stay and this hotel said it had an indoor pool, but it didn't say it doesn't heat it. The water was 60 degrees and though it was open till 10 pm the lights were never turned on.
Joseph, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

We
We enjoyed our stay. Staff was friendly and outgoing
Brian, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

8/10 Very good

Was a little nervous with the mixed reviews. But I would say that it was not a bad place to stay. We only stayed one night to go to the Big E. The front desk was very nice and gave us good directions to avoid the traffic. The beds were not very comfortable but its not a 5 star hotel and fancy. I would probably only stay here a weekend. The breakfast was really good.
Kelly, 1-night family trip
Verified Expedia guest review

8/10 Very good

ana, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Couldn’t stay at hotel because the rooms were disgusting ! One smelled like vomit, other had ants the other had food in it from a previous tenant. When brought up with the front desk they were annoyed and didn’t want to get a clean room or help. They were very dismissive. Went to get a refund because literally didn’t stay there and the manager denied it using the reason we book the wrong room. Which isn’t true and bas nothing to do with anything. Especially since it was disgusting. Don’t ever stay here!
Tracy, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

It was a bit unkept. Property needs some work.
Jason, 1-night family trip
Verified Expedia guest review