We just checked in, and the room is completely unacceptable. The bathroom is dirty, the sheets weren’t made, and the room looks used and unclean. During our stay, there was no housekeeping, the bathroom was never cleaned, and there was no room service as no one even picked up the calls. We had booked a junior suite, but when we received the keys, it wasn’t cleaned and unavailable, so we were downgraded to a regular room instead. This level of service is extremely disappointing and unacceptable.