Heritage Auckland

Photo gallery for Heritage Auckland

Primary image
Rooftop pool
Indoor spa tub
Rooftop pool
Room

Overview of Heritage Auckland

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Heritage Auckland

4.5 star property
Luxury hotel with outdoor pool, near Sky Tower

8.3/10 Very good

990 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is $196
Price available on 30/05/2022
Map
35 Hobson Street, Auckland, 1001
Main amenities
  • 185 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Health club
  • Outdoor tennis court
  • Sauna
  • Valet parking
  • Spa tub
  • In-room childcare
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Auckland Central Business District
  • Sky Tower - 3 min walk
  • Viaduct Harbour - 8 min walk
  • University of Auckland - 9 min walk
  • Auckland Ferry Terminal - 9 min walk
  • Spark Arena - 20 min walk
  • Auckland Domain - 27 min walk
  • Auckland City Hospital - 30 min walk
  • Auckland War Memorial Museum - 31 min walk
  • SkyCity Casino - 1 min drive
  • Queen Street Shopping District - 1 min drive

Getting around

  • Auckland Intl. Airport (AKL) - 24 min drive
  • Auckland Mt Eden Station - 5 min drive
  • Auckland Grafton Station - 5 min drive
  • Auckland Britomart Station - 10 min walk

About this property

Heritage Auckland

Heritage Auckland features a rooftop terrace and puts you just steps from Sky Tower. Guests can splash around at the outdoor pool or indoor pool, and the spa tub makes for a relaxing end to the day. Other highlights at this luxurious hotel include a health club, a fitness center, and an outdoor tennis court. The pool and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 185 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2 PM - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (5-device limit)

Parking

  • Onsite valet parking (NZD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Taking the kids

  • Children stay free
  • Childcare in room (surcharge)

What to do

  • Golfing nearby
  • Surfing/boogie boarding nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1999
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • An indoor pool
  • Spa tub
  • Outdoor tennis court
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages spoken

  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (5-device limit)

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cash deposit: NZD 200 per night

Optional extras

  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 55.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs NZD 45 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.

Also known as

Auckland Heritage
Heritage Auckland
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland Hotel Auckland Central
Heritage Auckland New Zealand
Heritage Auckland Hotel
Heritage Auckland Hotel
Heritage Auckland Auckland
Heritage Auckland Hotel Auckland

Frequently asked questions

Overall score and ratings

8.3

Very good

8.7/10

Cleanliness

8.7/10

Staff & service

8.3/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Very good

Diane, 1-night trip
Verified Hotels.com guest review

8/10 Very good

DELUXE Disappointed
Decor very drab and not much Deluxe about our family room. Only one tv so good thing we brought the kid's ipads... cleaning services staff were very helpful. One young reception lady did not leave a very good impression. The pools and spa were the highlight. Rooftop pool is advertised as heated and says it this at the premises but its not and all the staff are aware but no explanation as to why its not heated. Very noisy at night, would think being so central would have double glazing but no. Would NOT stay here again, not worth the rate charged.
Kristina, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Great pool deck ,but the property is dated
The pool deck was excellent. Our room was very dated, location was good
Warren, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Check-in was smooth, carpark access easy, I did feel the room was a bit tired and not as clean as I would have expected. The spa pool could have been bigger. Otherwise it was acceptable.
Natalia, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Jared, 1-night trip
Verified Expedia guest review

6/10 Good

KANZAS, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were excellent, we had a great stay. The room could be updated a little but great pool facilities etc. I do wish their restaurant was open but currently closed due to covid
chris, 2-night romance trip
Verified Lastminute guest review

2/10 Poor

I would NOT recommend this property the service was terrible there was never any staff on the desk we gave up waiting after 15 mins for a fitness room key. They changed the pool hours with a sign on the pool door only. The spa was empty and the sauna was out of order. The worst was that they never advised you at booking or on check in about the change of pool hours. We specifically booked this hotel in the summertime for the roof top pool and they closed it 2hours before the time in the guest guide. Thought we would try again and go up early morning to use the rooftop pool and it opens at 11am AFTER checkout. If your going to close it early at least open it early. Clearly they do not care about guest satisfaction.
Ingrid, 1-night family trip
Verified Expedia guest review

6/10 Good

Was clean just old. Plus no room service for a 4.5 star property doesn’t seem right.
Vanessa, 1-night trip
Verified Hotels.com guest review

6/10 Good

Was very old and tired looking, shower pressure was too much and was like a waterblaster to your face. Pillows were uncomfortable. Staff were very happy and friendly.
Natasha, 1-night trip with friends
Verified Wotif guest review