Candlewood Suites Richmond - West Broad, an IHG Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel puts you within a 10-minute drive of Virginia Commonwealth University and Greater Richmond Convention Center. Guests can grab a bite to eat at the restaurant and visit the fitness centre for a workout. A snack bar/deli and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
98 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-out available
Minimum check-in age – 21
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 4 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets allowed (dogs only, 2 total, up to 18 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free uncovered on-site self-parking
Free uncovered on-site extended parking
Free on-site motorhome/coach/lorry parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Coffee/tea in a common area
Barbecue grills
Snack bar/deli
Travelling with children
Children stay for free (see details)
Working away
Business centre
Services
24-hour front desk
Laundry facilities
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Picnic area
Television in common areas
Fitness centre
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Visual alarms in hallways
Handrails in stairwells
Closed-captioned TV
Grab bar near toilet
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Thin carpet in room
Tile flooring in room
Hardwood flooring in room
Room amenities
Be entertained
49-inch flat-screen TV
Premium cable channels
Home comfort
Climate-controlled air conditioning and heating
Wet bar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi and wired internet
Free local calls
Desk chair
Food and drink
Full-sized fridge/freezer
Microwave
Kitchen
Stovetop
Cookware, dishes and utensils
Dishwasher
Paper towels
More
Housekeeping (on request)
Connecting/adjoining rooms available
Fees & policies
Refundable deposits
Deposit: USD 50.00 per accommodation, per stay
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per pet (may vary based on length of stay)
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Also known as
Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond - West Broad, an IHG Hotel Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel Richmond
Frequently asked questions
Does Candlewood Suites Richmond - West Broad, an IHG Hotel offer free cancellation for a full refund?
Yes, Candlewood Suites Richmond - West Broad, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Candlewood Suites Richmond - West Broad, an IHG Hotel?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 75 per pet, per week. Service animals are exempt from fees.
Is parking offered on site at Candlewood Suites Richmond - West Broad, an IHG Hotel?
Yes, there's free self and extended parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Candlewood Suites Richmond - West Broad, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at Candlewood Suites Richmond - West Broad, an IHG Hotel and nearby?
Candlewood Suites Richmond - West Broad, an IHG Hotel has a fitness centre and a picnic area, as well as a garden.
Are there restaurants at or near Candlewood Suites Richmond - West Broad, an IHG Hotel?
Yes, there's an on-site restaurant.
Does Candlewood Suites Richmond - West Broad, an IHG Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
Candlewood Suites Richmond - West Broad, an IHG Hotel Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
27 December 2024
Dawn
Dawn, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 December 2024
Ronaysha
Ronaysha, 1-night trip
Verified Hotels.com guest review
8/10 Very good
11 December 2024
Greg
Greg, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
3 December 2024
Benetta
Benetta, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 December 2024
It was cool! I'll be back
Fredrika
Fredrika, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 December 2024
Latasha
Latasha, 1-night trip
Verified Hotels.com guest review
8/10 Very good
1 December 2024
I-Tuere
I-Tuere, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 December 2024
Latasha
Latasha, 7-night trip
Verified Hotels.com guest review
8/10 Very good
30 November 2024
Erica
Erica, 1-night family trip
Verified Hotels.com guest review
6/10 Good
30 November 2024
Tonye
Tonye, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 November 2024
Great place to stay
Everything was great but would Like'd to have some kind of breakfast in the morning
Ron
Ron, 2-night trip
Verified Hotels.com guest review
8/10 Very good
14 November 2024
Overall Good Stay!
My stay at this hotel was overall pretty good. The only issue besides the room being a bit dated was the hot water pressure. At times the water would not come on at all. I reported the issue to the Manager, Emily, at the front desk and she was aware of the issue that was being addressed. Additionally, for my inconvenience, Emily agreed to refund 20% of my total charges for my 9-day stay! This was fair and I would definitely stay here on future trips to my hometown!
Anthony
Anthony, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 November 2024
Latasha
Latasha, 8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 November 2024
Latasha
Latasha, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 November 2024
Michelle
Michelle, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 November 2024
Will come again!
It was comfortable and clean! Staff was nice!!
Crystal
Crystal, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
31 October 2024
Not so great stay
My check in and communication with the front desk was great. However, I experienced a few issues during my stay and reached out to the district manager after my checkout on Sunday and it is Thursday and I have not heard back. There was blood present throughout the bathroom area, as well as an hug wet spot on one of the sofa pillows. Since I booked through Expedia there was nothing the front desk can do and they provided the district manager’s email address.
Kelly
Kelly, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
29 October 2024
Jaleesa
Jaleesa, 3-night trip
Verified Hotels.com guest review
4/10 Fair
29 October 2024
Needs an update
Joellynn
Joellynn, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 October 2024
John
John, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 October 2024
John
John, 5-night trip
Verified Hotels.com guest review
8/10 Very good
14 October 2024
Andre
Andre, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
9 October 2024
I was not expecting the worst but I did expect some unlikeliness of the hotel due to the cost and reviews. But I saw for myself that the hotel was completely run down and filthy. Our room was very dated and infested with roaches. Fortunately we travel with Lysol so we sprayed our bed and furniture before using.
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 October 2024
Very clean. They were gracious enough to give me an early check in. Laundry room was free and hotel room was very comfortable