2/10 Poor
27 December 2024
Very Let Down
Well.. we had high hopes, but was quickly let down. The unit in our room was so old and broken, didnt have knobs to tell what setting you were choosing. We were having to guess and either be too hot or too cold. Our beds came with one pillow and no comforter...literally just a sheet. Our hot water did not work at all... we werent able to shower in our own room so we had to go next door to family's room. No TV remote. No coffee pot but had coffee packs on the TV stand. The lady at the front desk was NOT helpful. We told her of all problems and 2 days later at check out, none of them were fixed. Will never stay here again. We were also told by front desk that breakfast was an option.. from 8am-10am there was supposed to be waffles, cereals, breakfast bars, juce, coffee, etc. We walk down at 8:20am and the same, very rude receptionist informed us that they done have breakfast but she had some granola bars she could give. So one staff told us one thing at 7pm and next morning it all changed?? The only good thing i can say is that i checked each bed multiple times as soon as we checked in and was clear of bed bugs.
Taylor
Taylor, 2-night family trip
Verified Hotels.com guest review
