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Santo Refugio Heritage Hotel

3.5 star property
Hotel with indoor pool, near Great Pyramid of Cholula

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Front of property
Outdoor banquet area
Indoor pool, open 8:30 AM to 9:30 PM, pool umbrellas, pool loungers
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Free parking
  • Laundry facilities
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Children's pool
  • 2 meeting rooms
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Library
  • Reception fireplace
Feel at home
  • Children stay free
  • Children's pool
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is NZ$126
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

Premium bedding, down duvets, minibar, in-room safe

Design Double Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Day bed
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

Design Room

Design Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Day bed
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775

What's nearby

  • University of the Americas Puebla - 6 min drive - 2.8 km
  • Great Pyramid of Cholula - 8 min drive - 3.6 km
  • Triangulo Las Animas Shopping Center - 11 min drive - 8.1 km
  • Angelopolis Commercial Center - 12 min drive - 9.8 km
  • Metropolitan Auditorium - 12 min drive - 10.2 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 27 min drive
  • Puebla–Cholula Tourist Train Terminal - 26 min drive

Restaurants

  • ‪Juguería Conchita - ‬7 min drive
  • ‪Hacienda Santa Teresa - ‬7 min drive
  • ‪Humo Gris Boutique - ‬12 min walk
  • ‪Hot dogs y Hamburguesas Carcaña - ‬5 min walk
  • ‪Pozolería "Flor de María - ‬7 min walk

About this property

Santo Refugio Heritage Hotel

At Santo Refugio Heritage Hotel, you'll be within a 15-minute drive of Great Pyramid of Cholula and Angelopolis Commercial Center. After having fun at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A children's pool, a terrace and a garden are other highlights.

Languages

English, Italian, Spanish

At a glance

Hotel size

  • 4 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
  • Contactless check-in and check-out are available
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 10 kg per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-lead area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site parking is limited (max. 10 spaces per unit)
  • On-site carport and garage

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Private dining
  • Private picnics
  • Shared microwave
  • Shared fridge

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Art supplies
  • Children's books
  • Changing table

What to do

  • Access to nearby indoor pool
  • Hiking/biking trails nearby

Working away

  • 2 meeting rooms
  • Conference space (1292 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Communal living room
  • An indoor pool
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 195 to 390 for adults and MXN 95 to 225 for children
  • Early check-in can be arranged for an extra charge of MXN 350 (subject to availability)
  • Late checkout can be arranged for an extra charge of MXN 350 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1000 per stay
  • Pets are allowed for an extra charge of MXN 590 per pet, per day

Parking

  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 9:30 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

Does Santo Refugio Heritage Hotel offer free cancellation for a full refund?
Yes, Santo Refugio Heritage Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Santo Refugio Heritage Hotel?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:30 AM to 9:30 PM.
Are pets allowed at Santo Refugio Heritage Hotel?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 10 kg per pet. There's a charge of MXN 590 per pet, per day, and there's also a deposit of MXN 1000 per stay. Service animals are exempt from fees. Dog exercise areas and food and water bowls are available.
Is parking offered on site at Santo Refugio Heritage Hotel?
Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Santo Refugio Heritage Hotel?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. There's a charge of MXN 350 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 350 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Santo Refugio Heritage Hotel and nearby?
Have fun with nearby activities such as hiking and swimming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a garden and access to a nearby indoor pool.
Are there restaurants at or near Santo Refugio Heritage Hotel?
Yes, there's an on-site restaurant.

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

William, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Luke, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alfredo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.
Verified Travelocity guest review

10/10 Exceptional

Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Adam, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Janet, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Beverley, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Azucena, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eriza natali, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!
Beatriz Yuriria, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ok
Hugo, 2-night trip
Verified Expedia guest review

8/10 Very good

No incluía agua para beber de cortesía. Es más una casa que un hotel, muy bien atendido y la habitación en buenas condiciones.
Carlos Torres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

El colchon, las almohadas y sabanas super bien!!!
Laura, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Nos quedaba muy cerca del lugar al que íbamos, buena atención, cómodo y tranquilo
Maria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Said, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio, así como también los alimentos del restaurante, un lugar tranquilo para conocer más de la gastronomía española
José Jaime, 1-night family trip
Verified Expedia guest review

8/10 Very good

Ernesto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Un paraíso en Cholula
El lugar es un paraíso. El personal tiene una actitud positiva que se transmite al entorno.
FRANCISCO, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Bien en gral peeero…
El personal del hotel es muy cordial y las instalaciones son bonitas. En nuestro caso no cumplió con las expectativas ya que mis hijos buscaban un lugar con alberca climatizada y resultó estar bastante fría. Además buscábamos un lugar petfriendly y aunque si lo es, no puedes dejar tu perro en la habitación mientras haces alguna otra actividad, lo que nos limitó bastante.
Jaime Jr, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

El lugar es muy bonito y tranquilo y el personal es muy amable.
WILFREDO PEREZ, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Consuelo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Gran opción
Magnífico servicio, atención personalizada. El restaurante aunque un poco caro vale muchísimo la pena. Definitivamente volvería.
MARTHA AURORA, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Toño, 2-night trip
Verified Hotels.com guest review

6/10 Good

Es una casa
Patricia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

" Un hotel que no parece hotel". Es la forma mas precisa de describir este alojamiento. Las instalaciones muy lindas, el personal siempre atento y en general la experiencia te brinda ese "plus" de sentirte en una casa de descanso o en una visita con amigos. Sin duda, una escapada de la cotidianidad que te permite recargar pilas y consentirte. Sin duda, un concepto maravilloso y bien aplicado. Mis mas sinceras felicitaciones a todos los que lo hacen posible.
Víctor S, 3-night business trip
Verified Expedia guest review