I drive , over 400 miles from Las Vegas, NV to attend my daughter’s baby shower because all of my family members live in California
I was so excited to be able to prepare some food for the baby shower.
Upon arriving, the first thing we saw a person smoking marijuana by the front door, which was a very excessive smell
Entered to lobby, it looked dirty, walking through the hallway it got worse. When we entered the room it smell so unpleasant, all of the appliances were filthy and disgusting, bathroom was worse, we had to go and get supplies to clean and candles to cover the smell. I had to buy sheets for the bed, cause they were so filthy and slippers to wear in the shower
Unfortunately we couldn’t go anywhere else due to, we had no money to stay elsewhere
I spoke to the manager Casandra and I also did a complaint to corporate on this situation.
The manager did reach out to me on September 11,2025 to inform me that they are going to reimburse me for 1 night, and that it would be refunded back to Expedia
I believe it’s through your company.
I requested it in writing, but I have not received anything as today