Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
What's nearby
Puerto Morelos Beach - 13 min walk
Crococun Zoo - 3 min drive
Puerto Morelos Town Square - 8 min drive
Ojo de Agua Beach - 11 min drive
Petempich Bay - 14 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
Tulum Intl. Airport (TQO) - 128 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 25.8 miles/41.5 km
Restaurants
Market Cafe - 4 min walk
The Kitchen Table - 9 min walk
Bordeaux Restaurant - 14 min walk
Sports Bar - 12 min walk
Sensai - 9 min walk
About this property
Dreams Sapphire Resort & Spa - All Inclusive
At Dreams Sapphire Resort & Spa - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll have access to on-site kayaking. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 7 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this luxurious property include 6 bars/lounges, a fitness centre and a sauna. Fellow travellers say great things about the pool and helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Snorkelling
Windsurfing
Land activities
Fitness facilities
Football
Tennis
Volleyball
Access to golf course
Golf green fees
Lessons/classes/games
Aerobics
Dancing
Water fitness
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Languages
English, Spanish
At a glance
Hotel size
488 units
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Children's club
Pets
Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 50+ Mbps)
Parking
Wheelchair-accessible parking on site
On-site parking includes off-street options
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:30 AM
7 restaurants
6 bars/lounges
2 poolside bars
Swim-up bar
Coffee shop
Private dining
24-hour room service
Snack bar/deli
Travelling with children
Children's club
Free water park access
Children's pool
Mini golf
Playground
Childcare in room (surcharge)
Trampoline
Children's games
Toys
Beach toys
Pushchair
Paddleboard on-site
What to do
On the beach
Tennis
Fitness classes
Pilates classes
Yoga classes
Beach volleyball
Basketball
Archery
Mini golf
Kayaking
Paddleboard on-site
Shopping
Pool table
Air hockey
Table football
Ping pong
Ecotours nearby
Golfing nearby
Hiking/biking trails nearby
Parasailing nearby
Scuba-diving nearby
Scooter/moped hire nearby
Skydiving nearby
Working away
4 meeting rooms
Conference centre (8295 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bike hire
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Water sports equipment
Paddleboard on-site
Romance packages
Facilities
14 buildings/towers
Built in 2001
ATM/banking
Garden
Terrace
Fitness centre
3 outdoor pools
Free water park
Full-service spa
2 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room
Water slide
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
At least 10% of profits reinvested in community and sustainability
Complimentary wireless Internet access (speed of 50+ Mbps)
Free local calls
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Restaurant dining guide
Special features
Spa
Dreams Spa by Pevonia has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 65 per pet, per night
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the spa
Policies
This property does not have lifts.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.
Also known as
All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property
Frequently asked questions
Does Dreams Sapphire Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Sapphire Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Sapphire Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Dreams Sapphire Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times at Dreams Sapphire Resort & Spa - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Dreams Sapphire Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, archery and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Dreams Sapphire Resort & Spa - All Inclusive also has 2 poolside bars, 6 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Dreams Sapphire Resort & Spa - All Inclusive?
Yes, there are 7 on-site restaurants.
Does Dreams Sapphire Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a deck or patio.
What's the area around Dreams Sapphire Resort & Spa - All Inclusive like?
Dreams Sapphire Resort & Spa - All Inclusive is located on the waterfront, a short 4-minute walk from Arrecife de Puerto Morelos National Park and 13 minutes' walk from Puerto Morelos Beach.
Dreams Sapphire Resort & Spa - All Inclusive Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Fair
23 December 2024
Karen
Karen, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 October 2024
The staff was incredible. The food, the amenities were incredible. The furniture of the restaurants were a little dirty, they need to take care of this details too.
Habibi
Habibi, 3-night trip
Verified Expedia guest review
8/10 Very good
27 October 2024
Nicole
Nicole, 4-night trip
Verified Expedia guest review
6/10 Good
27 October 2024
The rooms and buildings are in dire need of repair. The sliding glass door was difficult to close and the glass had gaps that the hot air could get through to the room. The place is huge and you do ALOT of walking. The website doesn't tell you that their is not an elevator (unless you upgrade to Indigo and that elevator didn't work most of the time we were there. On the plus side the employees are awesome! Always smiling and friendly and willing to do what they can to make your stay enjoyable. Bottom line - In my opinion it's overpriced, food is adequate but not great. Would we come back - No.
Robert E
Robert E, 7-night trip with friends
Verified Expedia guest review
8/10 Very good
27 October 2024
Dave Anthony Cabalar
Dave Anthony Cabalar, 7-night trip
Verified Expedia guest review
2/10 Poor
27 October 2024
Noyhing
Kartik
Kartik, 4-night family trip
Verified Expedia guest review
8/10 Very good
26 October 2024
Nice all-inclusive. Food was good. Double and triple check hours and requirements for restaurants…differing answers depending on who you ask. Even app had misinformation.
Alissa Dawn
Alissa Dawn, 5-night family trip
Verified Expedia guest review
6/10 Good
26 October 2024
It’s not so great as pictures, it’s ok not much options for vegetarian.
Ayushi
Ayushi, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Birgit
Birgit, 6-night trip
Verified Expedia guest review
8/10 Very good
25 October 2024
5th time staying at the resort and again, opted for the Preferred Club option. The Preferred Club offers and "adults only" pool that is supposed to be quieter and relaxing from the main pool that allows children, a swim up bar and activities throughout the day. The adults only pool has become progressive worse over the years and allows for obnoxious rowdy groups to carry on like unsupervised children and this is really not fair to the other guests. The pool manager, etc allow this behavior and it really takes away from having a peaceful relaxing vacation.
The food is average and there are several dining locations that are open on different nights for dinner.
Based on our latest visit, 10/17- 10/24/2024, this will probably be our last time on going to this resort. It's a shame because we have gotten to know a few staff members over the years.
Eric Michael
Eric Michael, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Yensy De la Caridad Rodriguez
Yensy De la Caridad Rodriguez, 4-night trip
Verified Expedia guest review
10/10 Exceptional
24 October 2024
All inclusise was an excellent choice. I went for a wedding. Great choice. Great food. Staff are nice
Lynsia R
Lynsia R, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
24 October 2024
We enjoyed our stay at Dreams Sapphire. It was a nice, quiet resort with plenty of amenities to meet our needs. There were multiple food options, but we stuck with the World Cafe or the outdoor buffet for most of our dinners since we are not into fancy dining. We did eat at the hibachi one night, which was nice. The beach access was wonderful, as it was just steps away from the resort. The water activities provided on the beach were a nice benefit that we have not gotten at other places. It was easy to book our excursions at the resort where we were able to get a description of each excursion from an actual person and not rely on an online description. The only complaint we have would be the roads were terrible leading to the resort, but I don't think this is a resort problem, as the roads were terrible everywhere that we went on this trip. We will definitely look into this place or another Dreams Resort the next time we plan a vacation.
Steven
Steven, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 October 2024
Tanisha
Tanisha, 4-night trip
Verified Expedia guest review
10/10 Exceptional
23 October 2024
Maliza Devi
Maliza Devi, 4-night trip
Verified Expedia guest review
10/10 Exceptional
22 October 2024
Excellent
Yalitza maralay Martinez
Yalitza maralay Martinez, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
I like everything
Dean
Dean, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 October 2024
We absolutely loved this resort for their staff, views, pools, food choices, beach, bars, bartenders, the staff’s energy and friendliness and professionalism! We definitely will come again and bring the whole family! We thoroughly enjoyed our honeymoon here! The food and restaurants were excellent, and the spa was relaxing, and beautiful!
Kelly Lynn
Kelly Lynn, 7-night romance trip
Verified Expedia guest review
6/10 Good
20 October 2024
Our least favorite of the 3 Dreams we've stayed at, just didn't measure up to the Punta Cana or Cancun Dreams resorts we've loved
Heather
Heather, 4-night romance trip
Verified Expedia guest review
6/10 Good
20 October 2024
The room is old. Food is not 5 stars rate. Towels at the pool are not enough.
Kim Hieu
Kim Hieu, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
19 October 2024
Hotel was amazing but was disappointed about the beach. It was a bit dirty (algae) and water was not blue as expected. The pool, bars, restaurants were lovely and my friend and I had a great time overall.
Daniela Paulina
Daniela Paulina, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
19 October 2024
Demond
Demond, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 October 2024
staf are very nice & friendly. entertainment dept. were amazing. food is excellent.