Very helpful and friendly staff, good setting right in the centre of Palma and a very clean hotel.
However, the hotel is lacking attention to detail, especially for a 5 star hotel. The bottle of drinking water provided in the room was mouldy and the glasses provided were not clean, the fridge was not on in the room and duvets were not provided as standard (they had to be requested).
Also, the restaurant was extremely expensive for a very small portion. We booked to have dinner on the terrace, and had an issue with a lot of wasps - the hotel then explained that they have a wasp problem on the terrace, which meant eating there was not very relaxing, and we'd have preferred to know this before booking a table on the terrace! We were also due to receive a complimentary bottle of wine, worth €20 , but were sadly unable to exchange this for a glass of sangria or a bottle of water, both of which cost considerably less.