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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
Tulum beachfront property with 9 restaurants, spa

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Sports facility
9 restaurants, lunch, dinner served; Asian cuisine
Presidential Suite, 1 King Bed | Living area
View from room
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 beach bars
  • 3 poolside bars and 3 bars/lounges
  • Full-service spa
  • 8 outdoor pools
  • Free children's club
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
Feel at home
  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is NZ$787
includes taxes & fees
19 Jan - 20 January 2025

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Room, 2 Queen Beds, Resort View, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Ocean View, Oceanfront

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature View

Bathroom shower

Room, 1 King Bed, Nature View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

View from room

Family Room, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

View from room

Room, 2 Queen Beds, Nature View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

View from room

Club Room, 2 Queen Beds, Resort View, Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Nature View

View from room

Family Room, 1 King Bed, Nature View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Nature View

View from room

Family Room, 2 Queen Beds, Nature View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ocean View

View from room

Family Room, 2 Queen Beds, Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Partial Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Partial Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Partial Ocean View

Bathroom shower

Suite, 1 King Bed, Accessible, Partial Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Bathroom shower

Room, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Bathroom shower

Room, 1 King Bed, Accessible, Partial Ocean View

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ground Floor

Highlights

Garden
Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

65-inch Smart TV with digital channels, TV

Family Room, 1 King Bed, Ground Floor

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Garden
Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Dreams Tulum Resort & Spa - All Inclusive

Pool
Free breakfast
Spa
Free parking
7.6 out of 10, Good, (1000)
The price is NZ$876
includes taxes & fees
14 Jan - 15 January 2025
Dreams Tulum Resort & Spa - All Inclusive
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About the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774

What's nearby

  • Riviera Maya Golf Club - 7 min drive - 6.3 km
  • Akumal Beach - 8 min drive - 6.8 km
  • Xcacel-Xcacelito Sanctuary - 8 min drive - 8.3 km
  • Xel-Há Park - 11 min drive - 8.7 km
  • Xcacel Beach - 12 min drive - 7.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 69 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 28.5 miles/45.8 km

Restaurants

  • ‪Restaurant Kukulkan - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬7 min drive
  • ‪Vela Sur - ‬10 min walk
  • ‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

At Hilton Tulum Riviera Maya All-Inclusive Resort, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Akumal Beach. 8 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. Noriku, one of 9 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 3 beach bars, a free kid's club and a 24-hour fitness centre. Fellow travellers say great things about the helpful staff and family-friendly amenities.

All-inclusive

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 735 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site valet parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:30 AM
  • 9 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • Coffee shop
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Children's games

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Free use of nearby fitness centre

Working away

  • Business centre
  • 7 meeting rooms
  • Computer station
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • Built in 2022
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • 8 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Water slide
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Children's dressing gowns

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Garden
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Dining

Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Auma – Overlooking the ocean, this steakhouse specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Fees & policies

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does Hilton Tulum Riviera Maya All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Tulum Riviera Maya All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there's free valet parking.
What are the check-in and check-out times at Hilton Tulum Riviera Maya All-Inclusive Resort?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Hilton Tulum Riviera Maya All-Inclusive Resort and nearby?
On-site recreation at Hilton Tulum Riviera Maya All-Inclusive Resort includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 8 outdoor swimming pools. Hilton Tulum Riviera Maya All-Inclusive Resort also has 3 poolside bars and 3 beach bars, as well as a 24-hour fitness centre and an arcade.
Are there restaurants at or near Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 9 on-site restaurants, featuring beachfront dining, Asian cuisine and ocean views.
Does Hilton Tulum Riviera Maya All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio and a garden.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

At first i asked for preparing new steaks because they were old and greasy , nobody aswered . But the next day everything went ok
Ivan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dulce, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel but rude receptionist
The workers at the hotel are good encountered one rude receptionist but overall the experience was amazing they hate it when you book with a third party. Make sure you verify all your information when booking your trip or else you will be charged extra charges start from $150 For any small thing that you forgot to add example number of guest
Paul, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Recommended for families
Very comfortable hotel for families, service was outstanding. Clean, modern, and pretty decent food ( for an all inclusive) . Worth the price.
Pamela, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely stay
Me and my girlfriends had a fantastic time at this resort. The rooms are modern and clean. The staff made us feel welcome from day 1 and provided good service with a smile. So many pools to take advantage of and lovely beach areas too. Great place to relax and disconnect. Make sure to visit the spa, it’s incredible!
Natalie, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Darin, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lakeshia, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 4-night trip
Verified Hotels.com guest review

6/10 Good

nice but not worth it.
nice property average rooms. dirty sofa and wet. most of the guests/People that were there because of the all inclusive alcohol and food was trashy and loud and obviously 4 sharing a room to be able to afford it. I would not stay there again!
4-night business trip
Verified Hotels.com guest review

6/10 Good

Pass
Kids camp was perfect. Food was pretty awful. The forced reservation for every night with no option for walk in was just dumb. Elevator in our complex had no mechanism to stop doors from closing. Giant safety hazard. I saw a guy get totally squished in between the doors. I was really worried for my daughters safety.
Jessica, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yessica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

jennifer, 4-night trip
Verified Expedia guest review

6/10 Good

Allison, 5-night trip
Verified Expedia guest review

8/10 Very good

Rabia, 6-night trip
Verified Expedia guest review

8/10 Very good

Had a wonderful time, friendly and helpful staff. Very good service at Noriku and Auma restaurants. The elevator opposite the steakhouse needs some urgent attention though. All in all, had an awesome time!
Dawn, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

My experience was excellent!!! The staff was amazing!! Pools were amazing!!! Food was ok needs more seasoning.
Denise, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Overall pathetic and disorganized
Abhinay, 1-night trip
Verified Expedia guest review

6/10 Good

If you don’t like a nice beach and you want to be away from everything and limit your stay to the hotel then this is great for you.
Joseph, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Teirra, 4-night trip
Verified Expedia guest review

4/10 Fair

Food terrible
Meilin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Great
Charstria, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

Concierge didn’t want to help us making reservations or booking from our room we had to physically go to the desk! Also we tried to go to elite tours in house and they were very rude and completely dismissed us and said they didn’t have time for questions simple said here’s a pamphlet I can’t give u any answers. When we told the front desk nothing was done not even a sorry or anything he just stared at us ? Also booked a bike tour and we were at the meet up point 20 min before the time. And no one ever showed up and to top it off the last day there one of the staff member on the beach kept trying to take pictures w us we felt weird said no thank you and then he started recording us while in bathing suit!
Cathy, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ahmad, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Stephanie, 5-night trip
Verified Expedia guest review