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Mandarin Oriental, Santiago

5.0 star property
Ski hotel with ski shuttle, near Parque Arauco Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Santiago

Cocktail bar, pool views, open daily
Seasonal outdoor pool, pool umbrellas
Exterior
View from room
Cocktail bar, pool views, open daily

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff, spacious rooms, property condition

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Pet-friendly
  • Connecting rooms available
  • Free parking
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • WiFi in the lobby
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Conference centre
  • Business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
The price is NZ$451
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Premier Suite, Terrace

Premier Suite, Terrace | Living area

Premier Suite, Terrace

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, minibar, in-room safe, desk

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Suite, Terrace

Highlights

Terrace
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

View from room

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 47 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

View from room

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

View from room

Club Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

The Ritz-Carlton, Santiago

Pool
Airport transfer
Pet-friendly
Parking available
9.4 out of 10, Exceptional, (499)
The price is NZ$513
includes taxes & fees
13 Dec - 14 Dec
The Ritz-Carlton, Santiago
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About the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

  • Parque Arauco Mall - 6 min walk - 0.6 km
  • KidZania Santiago - 13 min walk - 1.1 km
  • Costanera Center - 4 min drive - 3.4 km
  • Clinica Alemana - 4 min drive - 2.9 km
  • Plaza de Armas - 8 min drive - 8.3 km

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 29 min drive
  • Hospitales Station - 10 min drive
  • Parque Almagro Station - 10 min drive
  • Matta Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Alcantara Station - 21 min walk
  • Manquehue Station - 21 min walk
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪Café Mokka - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪Renaissance Sky Bar - ‬3 min walk
  • ‪La Cabrera Chile Alonso - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Mandarin Oriental, Santiago features a ski shuttle and puts you within a 10-minute walk of Parque Arauco Mall. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Senso, one of 2 restaurants, which serves Italian cuisine and is open for breakfast, lunch and dinner. A poolside bar, a children's pool and a snack bar/deli are other highlights. Fellow travellers love the helpful staff and overall property condition.

Languages

English, French, Portuguese, Spanish

At a glance

Hotel size

  • 310 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 total, up to 18 kg per pet)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms*

Parking

  • Free on-site self-parking
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Off-site

  • Area shuttle*
  • Ski shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Ski shuttle (surcharge)
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference centre (16738 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Adjacent to a golf course
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Doorbell and phone notifications

Ski

  • Ski shuttle (surcharge)
  • Downhill skiing nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Wireless Internet access (surcharge) (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Senso – Overlooking the pool and garden, this theme restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Origen – This cocktail bar overlooks the pool and garden. Open daily.
Matsuri – Overlooking the pool and garden, this theme restaurant specialises in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium – On-site lobby lounge. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • WiFi is available in guest rooms for USD 10 per night (rates may vary)
  • WiFi is available in public areas for USD 10 per night (rates may vary)
  • Wired internet access is available in guestrooms for USD 10 per night (rates may vary)
  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 45 for adults and USD 23 for children
  • Local area shuttle and ski shuttle services are offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 80.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per day, plus a one-off cleaning fee of USD 50

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from September to March

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago offer free cancellation for a full refund?
Yes, Mandarin Oriental, Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mandarin Oriental, Santiago?
Yes, there's a seasonal outdoor pool and a children's pool.
Are pets allowed at Mandarin Oriental, Santiago?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 50 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mandarin Oriental, Santiago?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Mandarin Oriental, Santiago?
You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Mandarin Oriental, Santiago and nearby?
Have fun with activities such as cycling, hiking and rafting, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy amenities such as a seasonal outdoor pool and a garden.
Are there restaurants at or near Mandarin Oriental, Santiago?
Yes, there are 2 on-site restaurants, featuring Italian cuisine and garden views.
What's the area around Mandarin Oriental, Santiago like?
Mandarin Oriental, Santiago is a short 6-minute walk from Parque Arauco Mall and 19 minutes' walk from Apoquindo.

Mandarin Oriental, Santiago Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful hotel
Great service, very friendly staff, spacious rooms, very clean and nice pool area.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

EDUARDO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Grant, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Best customer service
Matias, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great service!
emilia, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The service was exceptional, and the food.
Sergio, 3-night trip
Verified Expedia guest review

10/10 Exceptional

anastasiia, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

An immaculate and friendly five star hotel. Rooms are large and really well appointed, with USB plugs, nice toiletries and really comfortable beds, plus space to work. All the staff are so helpful and really looked after me as a solo traveller. Lots to walk to nearby, although there are alsoa lot of big roads. Both restaurants are really good.
Rebecca, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very organized very professional very friendly
Richard, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It was an amazing stay. I never seen friendlier and more attentive staff than in this hotel.
Enery, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Overall great but many times no-one answered the room service line.
Marc, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place and good food at the restaurant.
Alessandro, 6-night trip
Verified Expedia guest review

10/10 Exceptional

AUGUSTO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Brilliant weekend. Still waiting for the Spa to be renovated but enjoyed a relaxing massage anyway. Matsuri restaurant was fantastic on Saturday night. Staff were friendly , breakfast good . Excellent view from the room of the Andes. Very good.
Paul, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amit, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing! Staff is awesome!
Outstanding property and staff. Team anticipated needs and was incredibly helpful. Property is beautiful. Will stay again.
Brad, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Service is superb
Catalina, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

ivan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Julia, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Sebastian, 2-night trip
Verified Expedia guest review

6/10 Good

Lucas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

sergio, 1-night trip
Verified Expedia guest review

8/10 Very good

thomas, 3-night trip
Verified Expedia guest review

8/10 Very good

A maioria dos funcionários são bem atenciosos e as acomodações estão em bom estado. No entanto, houve um grande inconveniente. Tive que mudar de habitação, pois o telefone não funcionava. Mesmo com assistência técnica não foi possível um conserto. Sendo assim, foi necessário uma mudança de quarto e tive q arrumar toda minha mala para fazer o descolamento. Achei que pelo transtorno o mínimo que poderia ser feito era um upgrade de quarto, porém foi prontamente negado. Todavia, no aspecto geral, é um bom hotel.
4-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel. Location it's not the best but Uber was handy and we had no trouble getting everywhere we wanted to go.
Mary, 2-night family trip
Verified Expedia guest review