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The Urban Hotel Lusaka

3.5 star property
Lusaka hotel with restaurant and conference centre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Urban Hotel Lusaka

Front of property
2 bars/lounges
Lobby sitting area
Executive Room
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Non-smoking
  • Free breakfast
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Conference centre
  • 7 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Reception fireplace
  • Corner/local shop
  • ATM/banking services
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Flat-screen TV
The price is NZ$238
includes taxes & fees
31 Dec - 1 January 2025

Room options

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 1 Single Bed

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Private bathroom
Wardrobe
Daily housekeeping
Laptop workspace
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Double Room

Panoramic Double Room

Panoramic Double Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Private bathroom
Wardrobe
Daily housekeeping
Located on the top floor
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

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The price is NZ$231
includes taxes & fees
31 Dec - 1 January 2025
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About the area

Map
35 Lake Rd, Lusaka, Lusaka Province

What's nearby

  • 37d Gallery - 12 min walk
  • Town Centre Market - 3 min drive
  • Lusaka National Museum - 9 min drive
  • Parays Game Ranch - 9 min drive
  • Lusaka City Market - 10 min drive

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 47 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪D’Lila Restaurant - ‬4 min drive
  • ‪Another Mike's Pub - ‬3 min drive
  • ‪El Toro - ‬3 min drive
  • ‪1903 - Harley Davidson Cafe - ‬11 min walk
  • ‪Steers - ‬3 min drive

About this property

The Urban Hotel Lusaka

Enjoy your visit to Lusaka with a stay at The Urban Hotel Lusaka. Guests looking for a bite to eat can visit the restaurant, and the 2 bars/lounges are nice spots to grab a drink at the end of the day.

Languages

English

At a glance

Hotel size

  • 75 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children may not be eligible for complimentary breakfast

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms

Parking

  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant

Travelling with children

  • Local/corner shop

Working away

  • 7 meeting rooms
  • Co-working spaces
  • Conference centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • ATM/banking
  • Fireplace in reception
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Raised toilet seat
  • Height-adjustable showerheads
  • Roll-in shower
  • Visual fire alarm
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and free wired Internet

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: 10 per cent

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 5 and 12 costs USD 20 (one-way)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Property Registration Number 320210033659

Also known as

The Urban Hotel
The Urban Hotel Lusaka Hotel
The Urban Hotel Lusaka Lusaka
The Urban Hotel Lusaka Hotel Lusaka

Frequently asked questions

Does The Urban Hotel Lusaka offer free cancellation for a full refund?
Yes, The Urban Hotel Lusaka does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Urban Hotel Lusaka?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Urban Hotel Lusaka?
Yes, there's free self parking.
Is an airport shuttle service offered by The Urban Hotel Lusaka?
Yes, an airport shuttle is available. The charge is USD 25 per person one-way.
What are the check-in and check-out times at The Urban Hotel Lusaka?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at The Urban Hotel Lusaka and nearby?
The Urban Hotel Lusaka has 2 bars.
Are there restaurants at or near The Urban Hotel Lusaka?
Yes, there's an on-site restaurant.
What's the area around The Urban Hotel Lusaka like?
The Urban Hotel Lusaka is located a short 12-minute walk from 37d Gallery.

The Urban Hotel Lusaka Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Samuel Andreas, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Great hotel. Loved the sea food pie and breakfast.
Anotida, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I was in Zambia n a business trip and everyone at the hotel was very welcoming the staff helped where help was needed. Great food and great atmosphere.
Michelle, 1-night business trip
Verified Expedia guest review

8/10 Very good

Anna, 2-night trip
Verified Expedia guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

4/10 Fair

It didn’t work for me.
I booked an executive room days before travelling and my booking was confirmed. When I arrived at the hotel I was told they had no room for me. I had to wait for hours before I was given a standard room for the same price Hotels.com quoted. I felt cheated. It was my first time to use hotels.com
Kenny, 6-night business trip
Verified Hotels.com guest review

6/10 Good

Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
DETRIC, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Penney, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Superb
The hotel is a lovely hotel, equipped with all the facility that you need. It has a bar and a restaurant. The rooms are clean daily if needed. There are and poor facilities within the room or you can call to ask for things that an iron, which they can do for you or they Can give it to you. We weren’t from Zambia but we needed to make some calls and we were able to do that free of charge. They went above and beyond to help us. The staff are friendly and informative, and if I’m ever in Lusaka again, that would be my place to stay. Breakfast is a buffet which consist of a full English and you can get your eggs done as you wish then they’ve got cold patisseries and pour Asian cereal. It’s very plentiful. The Wi-Fi works throughout the whole of the whole hotel.
Tobi, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Location
Bazak, 2-night romance trip
Verified Expedia guest review

6/10 Good

Samuel Andreas, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Chilu, 3-night trip
Verified Expedia guest review

8/10 Very good

Beautiful place. Wonderful ambiance. Great hospitality
Chewe, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

everything
sylvester, 2-night family trip
Verified Expedia guest review

2/10 Poor

Emery, 1-night trip
Verified Expedia guest review

8/10 Very good

The members of staff are friendly and respectful. The facility is clean and cosy
Berry, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Highly Recommend
Fantastic hotel conveniently located at Crossroads. Room was great and the included breakfast buffet is top notch.
Chip, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good service!
Odd Eirik, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Clement, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Refreshing. It's my third time staying here. My first two times, I had challenges checking in because I used Expedia and seemed like reservation wouldn't show on their system. This time around it was smooth sailing. Staff were available and very helpful. Ambiance was amazing and I got real value for my money. I enjoyed the stay!
Chewe, 2-night business trip
Verified Expedia guest review

8/10 Very good

I usually face challenges checking in when I book via Expedia. But i was gladly and smoothly checked in this time around. Without any hustle Food was great, room was clean, shower was powerful. I enjoyed my stay
Chewe, 2-night business trip
Verified Expedia guest review

2/10 Poor

Disappointing
Arrived at 14:10 and my room was not ready due to a few late check-outs. Room was arranged quickly but only had 1 towel and 2 pillows. Wifi was on and off but no communication was made. At some point wifi, TV and phone were not working. Room has no booklet to show important numbers, had to go to reception every time I needed something. Wanted to order room service but was told to go to restaurant to order then ask them to bring it to my room- room service means being serviced from room. At 6:30 on Tuesday morning, 4th July there was a false smoke alarm, went downstairs only to realise it was a mistake, no communication nor apology. Ordered the fillet at the restaurant and it was extremely salty; also took forever to arrive. I think the hotel is just a pretty face and doesn’t deliver on the basics.
Tumisang, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property would do better by having a gym
Janvier, 1-night trip
Verified Expedia guest review

8/10 Very good

15-night business trip
Verified Hotels.com guest review

8/10 Very good

Berry, 2-night trip
Verified Orbitz guest review