Room was spacious, clean and comfortable. Decent location, only a short walk to the centre and the cliffs.
However, it lacked the personal touch. The reception gave us no information, apart from trying to sell us a balloon flight.
We booked for two nights and weren't told our room was not going to be cleaned or serviced. We made our beds, had to go to reception to ask for towels, which they reluctantly did, and had to take out our bin.
On the morning of our departure, we found the huge metal gate was locked. We had a flight to catch. Reception was closed, no one was around, and we had no way out.