Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
What's nearby
Puerto Morelos Town Square - 6 min drive
Ojo de Agua Beach - 6 min drive
Crococun Zoo - 9 min drive
Dr. Alfredo Barrera Marin Botanical Garden - 10 min drive
Puerto Morelos Beach - 11 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
Tulum Intl. Airport (TQO) - 130 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22.2 miles/35.8 km
Restaurants
Ile de France - 11 min walk
Arrecife Restaurant - 8 min walk
La Alhambra - 8 min walk
Trattoria D'Gulio - 10 min walk
Zan-Za Bar - 11 min walk
About this property
Dreams Jade Resort & Spa - All Inclusive
Putting you within a 10-minute drive of Puerto Morelos Town Square, Dreams Jade Resort & Spa - All Inclusive offers a private beach where you can enjoy volleyball, beachside drinks and sunloungers. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Carnival Buffet, one of 7 restaurants, offers a beachfront location and serves breakfast, lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub and a poolside bar. Fellow travellers love the helpful staff and beach location.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Rowing/canoeing
Snorkelling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Lessons/classes/games
Dancing
Water fitness
Yoga
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Languages
English, Spanish
At a glance
Hotel size
550 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests travelling with a pet must present their pet's current vaccination record at check-in.
Guests travelling with a service animal must contact the property prior to arrival.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Supervised childcare*
Pets
Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
On-site parking is limited
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast
7 restaurants
3 bars/lounges
2 swim-up bars
Beach bar
Poolside bar
Coffee shop
Private dining
24-hour room service
Snack bar/deli
Travelling with children
Children's pool
Mini golf
Playground
Supervised childcare (surcharge)
Children's menu
What to do
On a private beach
Tennis
Yoga classes
Beach volleyball
Basketball
Archery
Mini golf
Kayaking
Sailing
Personal watercraft (motorised)
Surfing/body boarding
Shopping
Pool table
Bike tour information
Ecotours nearby
Golfing nearby
Hiking/biking trails nearby
Parasailing nearby
Scuba-diving nearby
Scooter/moped hire nearby
Skydiving nearby
Working away
Business centre
Meeting room
Co-working spaces
Conference centre (10710 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Bike hire
Beach sunloungers
Pool loungers
Pool umbrellas
Romance packages
Facilities
9 buildings/towers
Built in 2008
ATM/banking
Safe-deposit box at front desk
Terrace
Fitness centre
3 outdoor pools
Heated pool
Arcade/games room
Bike parking
Full-service spa
Nightclub
Hot tub
2 outdoor tennis courts
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic drinking straws
Reusable cups only
Banquet hall
Art Deco architecture
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Tile flooring in room
Room amenities
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Free stocked minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Bed sheets provided
What to enjoy
In-room massage
Balcony or patio
Freshen up
Bidet
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Guidebooks/recommendations
Restaurant dining guide
Special features
Spa
The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
Dining
Carnival Buffet – This beachfront buffet restaurant serves breakfast, lunch and dinner. A children's menu is available.
Capers - Italian – This fine-dining restaurant only serves dinner. Open daily.
CinCin - Mediterranean – This fine-dining restaurant only serves dinner. Open daily.
Mercure-French Adult Only – This fine-dining restaurant only serves dinner. Open daily.
Tamarindo - Mexican – This fine-dining restaurant only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Supervised childcare is available for an extra charge
Pets
Pets are allowed for an extra charge of USD 65 per pet, per night
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 7:00 PM
Children under 18 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).
Also known as
Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos
Frequently asked questions
Does Dreams Jade Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Jade Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Jade Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 65 per pet, per night. Food and water bowls are available.
Is parking offered on site at Dreams Jade Resort & Spa - All Inclusive?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Dreams Jade Resort & Spa - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
What is there to do at Dreams Jade Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and archery and improve your game at the on-site tennis courts. Additional recreation on-site includes basketball, volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Dreams Jade Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub and a private beach, as well as a fitness centre and an arcade.
Are there restaurants at or near Dreams Jade Resort & Spa - All Inclusive?
Yes, there are 7 on-site restaurants, featuring beachfront dining and ocean views.
Does Dreams Jade Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Dreams Jade Resort & Spa - All Inclusive like?
Dreams Jade Resort & Spa - All Inclusive is located on the waterfront, a short 12-minute walk from Arrecife de Puerto Morelos National Park. Travellers love the property's prime location.
Dreams Jade Resort & Spa - All Inclusive Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Fair
23 January 2025
Average resort at Best. Food is all the same between bus pay and restaurants always overcooked. They use the same food and all locations. All restaurants aren’t open every day. Spent our first night in a room with feces smell. Took him an entire day to transfer to another room had same problem. Saw the server and my wife creamer. Did he poured from another cup off a table into hers. All food overcooked.. property in poor condition. If you’re looking for a bar to get served cheap liquors and get drunk only this is it.
Ian
Ian, 5-night trip with friends
Verified Hotels.com guest review
4/10 Fair
27 December 2024
1) The hotel internet connection was poor and got disconnected all the times. People rely on the internet for everything nowadays. This was very inconvenient and not acceptable. 2) The food quality of most restaurants was poor except the Asia restaurant. The buffet choice was very limited. The shrimp dish only had tiny shrimps. 3) One of our ocean view rooms can barely see the ocean. 4) One of our rooms have many things broken: safe, telephone, shower room window curtain, missing a whole body mirror. 5) most of the beaches of the hotel are rocky and cannot swim. Only a small section of the beach can swim. 6) we booked a snorkeling tour from the hotel tour desk. We were told that the tour would be 45 minute snorkeling in 2 places by national reefs. But the actual tour was only one stop in the middle of nowhere. We spent most of our time swimming and only saw a few grey fishes. It was a scam.
Verified traveller
5-night family trip
Verified Hotels.com guest review
4/10 Fair
15 December 2024
Poor quality
Dreams Jade Resort in Mexico has some positives, including nice facilities, comfortable rooms, and a beautiful beach. However, the all-inclusive experience is a major letdown. The food is practically inedible, drinks are made with bottom-shelf liquor, and the service is consistently poor. The Preferred Club adds no meaningful value and isn’t worth the extra cost. While the setting is lovely, the overall experience falls very short of expectations. Avoid.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 November 2024
Book it!
My wife and I loved our stay here! We came for a wedding, and every part of the stay from check in to check out was incredible. The staff were all very friendly and helpful, the resort itself was beautiful, and views were stunning. Lots of dining options and variety (including the best fish tacos I’ve had). Cannot say enough good things about the place.
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 October 2024
Carlos
Carlos, 3-night trip
Verified Expedia guest review
10/10 Exceptional
27 October 2024
Preferred clun ocean front room was perfect. Excellent staff
Jeffrey
Jeffrey, 6-night trip with friends
Verified Expedia guest review
4/10 Fair
26 October 2024
Tatiana
Tatiana, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
26 October 2024
Irma Jean
Irma Jean, 4-night trip
Verified Expedia guest review
10/10 Exceptional
25 October 2024
Everyone was so nice. Food was delicious. The resort and pool is beautiful.
Sharon Louise
Sharon Louise, 6-night family trip
Verified Expedia guest review
8/10 Very good
23 October 2024
Stacie
Stacie, 3-night trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
Very relaxing
Mary
Mary, 7-night romance trip
Verified Expedia guest review
8/10 Very good
21 October 2024
The property and the staff were completely amazing! We received a free upgrade to the governors suite and it was so spacious and clean. Spice and Cin Cin were our most favorite restaurants. The buffet could have been a little better. I am a huge fan of breakfast but they didn’t have any bacon or sausage. That was a little disappointing. It would have been nice to have more variety with the entertainment. Overall, everything was great and we plan to return. Thank you so much for the wonderful experience.
Heather Denise
Heather Denise, 3-night romance trip
Verified Expedia guest review
8/10 Very good
19 October 2024
Cesar A
Cesar A, 9-night trip
Verified Expedia guest review
10/10 Exceptional
18 October 2024
Miguel
Miguel, 7-night trip
Verified Expedia guest review
10/10 Exceptional
18 October 2024
Amazing
Angelly
Angelly, 4-night family trip
Verified Expedia guest review
8/10 Very good
17 October 2024
We took a family trip with 6 adults and 2 children. We're ultimate members and that actually helped us enjoy our moments together.
Greeted with cold towels and our room was great Jr. Suite with ocean view was amazing
The preferred club served cocktails and snacks with a relaxed laid back atmosphere acess to the Mecuri club made breakfast special for us with excellent ocean views
Buffet for breakfast and lunch with family.
Dinner at the Capers, Cin Cin, Spice, and plenty of bar food options poolside our favorite was CIn Cin.
The beach was fine and water felt great that had a place we could check the kids in when needed time adults only Kids Korner they loved it..
The only issue is they try and hawk you into coupons for credits for 90 minute presentation of time share future vacation options. We simply said no thanks about 10 times and they quit asking our stay was 4 nights the service was exceptional and we never had to ask for anything such as towels,coffee etc always clean and ready for us when we return from our activities.
James
James, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
17 October 2024
Hotel was everything we could have asked for for a few days of relaxation. Superb food in the various restaurants, excellent courteous staff. We were upgraded from the room we booked to the grosvenor suite which was fantastic, a special thank you to Martin the front desk manager for that. The beach and pool area in the preferred area was quiet and relaxing, just what we needed! Look forward to visiting again!
Colin
Colin, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 October 2024
Laken
Laken, 6-night trip
Verified Expedia guest review
10/10 Exceptional
14 October 2024
My 2 friends and I went for a long girls weekend! We felt safe and cared for during our stay. When we checked in we got an offer for the preferred side and it was TOTALLY worth it!!!! The pool and dining was so nice and convenient. Don’t hesitate… book the vacation! We will be going back!!
Elena
Elena, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
14 October 2024
Liselly Santos
Liselly Santos, 3-night trip
Verified Expedia guest review
10/10 Exceptional
12 October 2024
5/5! Staff are so great and accommodating and always willing to help
Chloe
Chloe, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
11 October 2024
Amazing time, great resort for families
rochelle
rochelle, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
11 October 2024
Initially, I wasn’t very impressed, but that quickly changed thanks to the incredible staff. I have never encountered such friendly and accommodating staff at a resort before! Their warmth and attentiveness truly transformed our experience.
The food was exceptional, much better than typical resort fare. They offered a variety of delicious options.
I also highly recommend the spa. The massages were fantastic, and the hydrotherapy experience was incredibly relaxing. It’s definitely a must-do while you’re there!
My wife and I will definitely be back.
Steven F
Steven F, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 October 2024
The restaurant choices are all amazing quality. The staff are all very polite and accommodating. We love the smaller resort feel and the amenities. The only downside we found was when we were cornered to become part of their club; we sat through a 90 min presentation which turned into 180 mins. We did receive a boule of perks but not impressed.
Kimberly Shannon
Kimberly Shannon, 5-night trip with friends
Verified Expedia guest review
8/10 Very good
9 October 2024
Stayed for a week for my birthday and wedding anniversary (same week)
Restaurants were wonderful lots of options.
Nightly entertainment was very fun !!
Property was very nice and tropical. We really enjoyed the pools and the gym was well equipped
Only reason it’s not a 5 all around was there was construction a couple of floors down from our original ocean view room so it was very loud , however they moved us to an ocean front room to compensate , which was great
They forgot my birthday but quickly regrouped and made up for it😊overall we had a wonderful vacation and would for sure visit this property again !!